Senior PM - AI-Driven Unified Service Platform

Working Nomads; Canada; Hybrid; CAD 152,000 - 230,000; Full time

Job summary

A leading technology company is seeking a Senior Product Manager to lead the product strategy for AI-driven customer support solutions. The successful candidate will own the product lifecycle, improve customer satisfaction, and collaborate with cross-functional teams. Ideal applicants will have 5+ years of product management experience and a proven record of enhancing customer experiences. The role offers competitive compensation and opportunities for remote work across Canada.

Qualifications

• 5+ years of product management experience in fast-growing companies.
• Proven track record of improving customer experience and impacting revenue.
• Strong commitment to understanding customer needs.

Responsibilities

• Translate customer needs into product strategy and manage product lifecycle.
• Lead initiatives to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to implement AI tools.

Skills

Product management experience

Customer experience improvement

Analytical skills

Collaboration

Strategic decision making

Job description

A leading technology company is seeking a Senior Product Manager to lead the product strategy for AI-driven customer support solutions. The successful candidate will own the product lifecycle, improve customer satisfaction, and collaborate with cross-functional teams. Ideal applicants will have 5+ years of product management experience and a proven record of enhancing customer experiences. The role offers competitive compensation and opportunities for remote work across Canada.