Senior Pharmacy Manager -Specialty Health

McKesson; Winnipeg; On-site; CAD 93,000 - 155,000; Full time

Job summary

McKesson, an impact-driven health care company, seeks a Senior Manager, Specialty Pharmacy Operations to lead Ontario specialty pharmacy operations and shared services. You will manage inventory, production, dispensing, quality checks, and delivery coordination while ensuring regulatory compliance and driving cost efficiency.

You will coach and develop teams, coordinate audits, and partner with clinics and vendors to strengthen patient care and service quality.

Qualifications

• Degree or equivalent experience with 9+ years of professional experience and at least 1 year of supervisory/management experience.
• Valid pharmacist licence in good standing with the applicable provincial College of Pharmacists.
• Demonstrated experience leading pharmacy operations and people.
• Experience managing operational performance, including budgets, financial reports, KPIs, or service-level metrics.
• Experience overseeing pharmacy compliance, dispensing operations, inventory, or quality processes.

Responsibilities

• Lead, coach, and develop pharmacy operations leaders and their teams, establishing clear goals, accountability, and performance expectations.
• Oversee prescription production, dispensing workflows, quality checks, shipping, courier services, and inventory management.
• Monitor operational performance using KPIs, SLAs, productivity measures, and financial results.
• Manage pharmacy inventory activities, including monthly inventories, out-of-stock products, expired products, and slow-moving inventory.
• Develop, implement, and maintain standard operating procedures that support regulatory, quality, manufacturer, and SOX compliance.
• Drive operational efficiency, cost containment, service quality, and continuous improvement across pharmacy operations.
• Maintain accountability for dispensing revenue, margin, profitability, inventory costs, shipping costs, and other operational expenses.
• Support talent acquisition, onboarding, training, employee development, performance management, succession planning, and workforce planning.
• Coordinate internal and external audits and implement corrective actions where required.
• Resolve escalated patient and customer concerns while promoting a patient-focused service culture.
• Partner with senior leadership, clinics, patient support programs, healthcare professionals, vendors, and cross-functional teams.
• Ensure pharmacy activities comply with applicable regulatory standards, company policies, and quality requirements.

Skills

Leadership

Communication

Relationship building

Problem solving

Decision making

Pharmacy operations

Staff development

Education

Pharmacist license

Tools

Kroll pharmacy management software

MS Office

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About The Role

The Senior Manager, Specialty Pharmacy Operations leads the operational and shared-services functions of the Ontario specialty pharmacy. This role oversees pharmacy operations through the Operations Supervisor and Pharmacy Technician Supervisor, supporting teams responsible for inventory, prescription production, dispensing, quality checks, shipping, and delivery coordination.

You will provide operational and people leadership while maintaining regulatory compliance, improving efficiency, managing financial performance, and supporting exceptional patient care. This is an opportunity for an experienced pharmacy leader to develop high-performing teams and strengthen the delivery of specialty pharmacy services.

What You’ll Do

• Lead, coach, and develop pharmacy operations leaders and their teams, establishing clear goals, accountability, and performance expectations.
• Oversee prescription production, dispensing workflows, quality checks, shipping, courier services, and inventory management.
• Monitor operational performance using key performance indicators, service-level agreements, productivity measures, and financial results.
• Manage pharmacy inventory activities, including monthly inventories, out-of-stock products, expired products, and slow-moving inventory.
• Develop, implement, and maintain standard operating procedures that support regulatory, quality, manufacturer, and SOX compliance.
• Drive operational efficiency, cost containment, service quality, and continuous improvement across pharmacy operations.
• Maintain accountability for dispensing revenue, margin, profitability, inventory costs, shipping costs, and other operational expenses.
• Support talent acquisition, onboarding, training, employee development, performance management, succession planning, and workforce planning.
• Coordinate internal and external audits and implement corrective actions where required.
• Resolve escalated patient and customer concerns while promoting a patient-focused service culture.
• Partner with senior leadership, clinics, patient support programs, healthcare professionals, vendors, and cross-functional teams.
• Ensure pharmacy activities comply with applicable regulatory standards, company policies, and quality requirements.

Basic Requirements

• Degree or equivalent experience, with typically 9 or more years of professional experience and at least 1 year of supervisory or management experience.
• Valid pharmacist licence in good standing with the applicable provincial College of Pharmacists.
• Demonstrated experience leading pharmacy operations and people.
• Experience managing operational performance, including budgets, financial reports, KPIs, or service-level metrics.
• Experience overseeing pharmacy compliance, dispensing operations, inventory, or quality processes.

Preferred Skills/Experience

• Experience in specialty pharmacy, specialty medications, or a related healthcare environment.
• Experience leading supervisors or other people leaders.
• Knowledge of Kroll pharmacy management software.
• Experience with prescription production, medication distribution, shipping, courier management, or vendor management.
• Experience supporting internal or external audits and developing standard operating procedures.
• Understanding of P&L management, operational expenses, margins, and cost-containment strategies.
• Proficiency with Microsoft applications, including tools used to analyze and present operational data.
• Strong leadership, communication, relationship-building, problem-solving, and decision-making skills.
• Experience collaborating with clinics, physicians, patient support programs, manufacturers, and healthcare partners.

Travel, Work Arrangement & Physical Requirements

• This is an onsite position supporting the Winnipeg specialty pharmacy.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson.

Our Base Pay Range for this position

$92,800 - $154,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.