Senior Personal Banker - Home Borrowing

TD; Toronto; On-site; CAD 60,000 - 84,000; Full time

Job summary

TD Canada Trust is seeking a Senior Personal Banker – Home Borrowing to provide sound financial planning advice and build lasting relationships with customers seeking real estate secured lending solutions. You will guide clients through lending options, support investment needs, and promote TD products within a trusted advisor framework.

In this role, you will leverage deep product knowledge, perform needs assessments, and ensure compliant documentation while delivering an exceptional branch

Qualifications

• 2+ years of relevant experience in financial services or banking.
• IFC accreditation or CFSA within required timeframe.
• High school diploma or higher education preferred.

Responsibilities

• Provide sound financial planning advice to promote customer loyalty and investment returns.
• Promote TD products and services and refer customers to appropriate teams.
• Maintain a professional and welcoming branch space while adhering to guidelines.
• Engage in proactive customer outreach to discuss portfolio updates and opportunities.
• Ensure documentation reflects customers' intentions and is retained per policies.
• Collaborate with team to attract, acquire and retain customers and opportunities.

Skills

Customer service

Relationship building

Financial planning

Real Estate Secured Lending

Education

High School diploma

Post-Secondary or Undergraduate degree

Job description

Work Location:North York, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$59,500 - $84,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department Overview:At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.Job Description:Are you passionate about connecting personally with customers to assist them in achieving their financial goals? Do you love exploring and understanding investment options that best suit customers' financial needs? Then join us as a Senior Personal Banker – Home Borrowing and demonstrate your subject matter expertise in providing sound financial planning advice to promote customer loyalty and investment returns.In this role, you will:Create a consistent and exceptional customer experience in the branch, with specialty and predominant focus in home borrowing advice and experiencesRequires deep knowledge and expertise of the Real Estate Secured Lending products; with in-depth knowledge of investing, day-to-day banking, and all other TDCT products and servicesAsk thoughtful questions to uncover and understand Customer needs, owning solutions that align to mandate and bringing in an expert for needs outside of capabilityImprove customer financial confidence through ongoing dialogue and by answering questions and providing adviceAct as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD – especially regarding both personal banking and business banking products/services or policies/procedures owned within the BranchMaintain a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office spaces in which the Senior Personal Banker – Home Borrowing occupiesConsistently engage in proactive customer outreach (via phone, email, etc.) to discuss portfolio updates and/or additional opportunities which best service the customer's needs; responsible for being present in the community for additional customer outreachMaintain comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendationsEnsure documentation that is prepared and completed is accurate, properly reflects the customer/business' intentions, and retained in accordance with business policies and proceduresParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestContribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to drive growth for TD; this role is particularly responsible for achieving market share growth by bringing new business to TDJob Requirements:Job RequirementsHigh School diploma and/orPost-Secondary or Undergraduate degree (in a related field) preferred2+ years of relevant experienceInvestment Funds in Canada (IFC) accreditation or equivalent within 90 days of start dateCertificate in Financial Services Advice (CFSA) within 6 months of start dateApplicable to internal TD candidates:Investment Funds in Canada (IFC) accreditation or equivalent prior to start dateCertificate in Financial Services Advice (CFSA) prior to start dateApplicable to external candidates:Investment Funds in Canada (IFC) accreditation or equivalent within 90 days of start dateCertificate in Financial Services Advice (CFSA) within 6 months of start dateWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet