Senior Operations Officer - Income Processing M/F

CACEIS-Gruppe; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Job summary

CACEIS, the asset servicing banking group of Crédit Agricole, is seeking a Senior Operations Officer - Income Processing M/F for a full-time, permanent position in Montreal, Canada. You will be responsible for day-to-day validation of income events, updating the custody book, settling payments, and providing timely client responses.

The role requires 3-5 years of custody operations experience, a Bachelor’s degree or equivalent, systems literacy, and knowledge of SWIFT standards plus MS Office.

Qualifications

• Bachelor degree or equivalent required.
• 3–5 years of custody operations / asset servicing experience.
• Knowledge of SWIFT standards and MS Office.
• Systems literate with ability to work with multiple stakeholders.

Responsibilities

• Validate day-to-day income processing and reconciliations.
• Reflect entitlements in custody records and settle income payments.
• Provide timely responses to client queries and reporting.
• Coach and support staff to ensure SLA compliance.

Skills

Clear written and verbal communication

Initiative

Attention to detail

Interpersonal skills with sub-custod

Teamwork / independence

Education

Bachelor Degree / BSc Degree or equivalent

Tools

Microsoft Office

SWIFT standards

Job description

Senior Operations Officer - Income Processing M/F

Business type

Types of Jobs - Finance / Accounting

Job title

Senior Operations Officer - Income Processing M/F

Contract type

Permanent Contract

01/09/2026

No

Job summary

Job Type:Full time, Permanent position

CACEISis the asset servicing bankinggroup of Credit Agricolededicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACES offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

Business Description:

Supply notification of Income events to clients.
Reflect their entitlements by updating the custody book of records.
Settle payment of Income transactions upon receipt of funds to clients’ accounts.
Provide reconciliation work and attend to client queries.

Job Purpose:

Responsible for day-to-day validation of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Supplementary Information

Ensure that all allocated income events are:

• Processed, validated, and authorized within the required timeframes demonstrating high level of competency with the capability to validate overall processes with excellent accuracy
• highly in adherence to SLA and operational procedures without exception; and deviations are reported to Supervisor/Manager immediately
• Closely review/investigate and resolution of outstanding reconciliation items
• Ensure that queries raised/assigned to individuals are answered within agreed service standards
• Provide coaching and support on operational activities to staffs to ensure all aspects of team’s activity are satisfactorily covered.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy
  

Geographical area

America, Canada

City

Bachelor Degree / BSc Degree or equivalent

Must possess expert knowledge on custody operations and asset servicing that covers varying Corporate Actions & Income events.
Should be systems literate.
Knowledge of SWIFT standards for Corporate Action & Income
Proficiency in the use of Microsoft Office products.

Level of minimal experience

3-5 years

Experience

Must possess expert knowledge on custody operations and asset servicing that covers varying Corporate Actions & Income events.
Should be systems literate.
Knowledge of SWIFT standards for Corporate Action & Income
Proficiency in the use of Microsoft Office products.

Required skills

Good written and verbal communication skills
Ability to use initiative
Excellent attention to detail
Good interpersonal skills and networking abilities with sub-custodians and internal departments
Ability to work as part of a team or independently to achieve collective goals

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..