Senior Operations Manager - Facility Maintenance

Black & McDonald Limited; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Sr. Operations Manager to join their dynamic team. This role is crucial for ensuring operational excellence and customer satisfaction in the Facilities Management sector. You will lead a dedicated team, oversee contract negotiations, and implement quality control programs while championing the adoption of innovative technologies. If you have a strong background in operations management and are passionate about delivering top-notch service, this is the perfect opportunity to make a significant impact in a collaborative and forward-thinking environment.

Qualifications

• 10+ years of experience in Facilities Management or operations management.
• Strong understanding of Facility Management processes and standards.

Responsibilities

• Lead and manage operational processes ensuring service consistency.
• Prepare contracts and negotiate with suppliers and subcontractors.
• Monitor QA across the portfolio to ensure customer satisfaction.

Skills

Analytical Skills

Time Management

Communication Skills

Problem Solving

Customer Focus

Change Orientation

Education

University degree in Civil Engineering

CET or college diploma in Construction Technology

Trade License

Tools

JDE

DSI

CMMS Dashboards

Job description

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting directly to the Division Manager for FMO / ICI, the Sr. Operations Manager’s primary function is to realize and expand Black & McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black & McDonald self-performed, managed work, including but not limited:

• Ensuring processes and procedures are in place to ensure consistency and continuity of services.
• By example, demonstrate a leadership role in all aspects of HSE for the staff under his care.
• Leveraging and deploying the wider Black & McDonald service offering and resources.
• Establishing a governance model that gives customers direct interface with our senior management.
• Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
• Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
• Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers.
• Providing technical and operational guidance and support to the Facilities Manager and Project Management.
• Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
• Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
• Championing adoption and leveraging of emerging technologies to achieve better business outcomes.
• Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers.
• Execute tasks and lead staff in accordance with Corporate Policy.
• Build, promote and maintain good customer and vendor relationships.
• Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers and subcontractors.
• Develop and implement quality control programs.
• Represent company on matters such as business services and union matters.
• Prepare progress reports and issue progress schedules to clients.
• Hire and supervise the activities of subcontractors and subordinate staff.
• Participate and provide updates to customer designates during weekly/bi-weekly/monthly meetings or as needed.
• Provide assistance for internal or client-based audits or inspections as needed.
• Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal/client specific policies and local codes and regulations.
• Provide oversight and technical guidance to direct reports, as needed.
• Provide assistance with emerging critical responses, on an as-needed basis.
• Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS/Security reports, and reviewing/approving any new request for client reports.
• Ensure staff compliance with applicable training requirements (internal/client specific) and ensure job specific procedural guidelines are followed.
• Provide SMART benchmarks for staff KPI’s and provide feedback semi-annually in the form of documented performance assessments.

COMPETENCY REQUIREMENTS

• Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc.)
• Advanced analytical and time management skills.
• Understanding of Facility Management processes and standards, either through work experience or qualifications.
• Change Orientation.
• Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards.
• Continuous Learning.
• Customer Focus.
• Excellent Communication Skills.
• Problem Solving and Innovation.

EDUCATION REQUIREMENTS

• A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset.
• A trade license may be an asset.
• Experience in the Facility Management industry may substitute for post-secondary education requirements.

WORK EXPERIENCE REQUIREMENTS

• Minimum 10 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Able to travel within the Greater Toronto Area (GTA).
• Security clearance requirements: must be able to get reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.