Senior Operations Manager

Fresh Prep; Vancouver; On-site; CAD 120,000 - 140,000; Full time

Benefits offered by this job

Health benefits after 90 days

Exclusive food perks

3 weeks paid vacation

Performance-based bonus (15%)

Job summary

Fresh Prep is seeking an experienced operations leader to guide multiple departments in a fast-paced production environment in Vancouver. You will balance strategic oversight with hands-on leadership, coaching supervisors and driving continuous improvement across Purchasing, Production, Quality Assurance, and HR.

You will set targets, optimize labor, and ensure compliance with food safety standards while fostering an inclusive culture that values employees and customers alike.

Qualifications

• At least 3+ years leading multiple departments with focus on productivity, efficiency, and process improvement.
• At least 3+ years coaching and developing direct reports and managing performance.
• Experience with Purchasing, Production, Quality Assurance, and Human Resources is preferred.
• Lean Manufacturing and/or Six Sigma experience is a strong plus.

Responsibilities

• Lead Order Picking, Cleaning Facility, and Sanitation teams.
• Mentor Supervisors and Lead Hands, supporting career progression.
• Set clear roles, expectations, and performance standards; drive accountability.

Skills

People leadership

Operational management

Cross-functional

Lean Six Sigma

Job description

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are:You are a highly experienced, people-focused leader who excels in managing multiple operational teams in a fast-paced environment. You balance strategic oversight with hands-on leadership and take pride in developing high-performing, engaged teams.

Strong People Leader: Leads with empathy, builds trust, and genuinely cares about people and outcomes

Collaborative Team Player: Motivated by collaborative team achievement and driving a results-oriented culture

Strong Communicator: Communicates clearly, sets consistent expectations, and holds themselves and others accountable

Mentor: Empowers growth by developing people rather than micromanaging

What You'll Be Doing:

Lead Order Picking, Cleaning Facility, and Sanitation teams

Mentor Supervisors and Lead Hands, supporting career progression

Set clear roles, expectations, performance standards, and accountability

Foster strong team collaboration and engagement

Drive strategy and initiatives to improve employee engagement scores and overall team satisfaction

Planning & KPI Performance

Own production budgets and KPI performance

Set annual targets and drive year-over-year improvements

Oversee labour scheduling, material flow, line optimization, and contingency planning

Operational Compliance

Ensure compliance with food safety, GMPs, SOPs, and regulatory requirements

Lead incident investigations and corrective actions

Maintain high standards of cleanliness, organization, and audit readiness

What We Are Looking For:

At least 3+ years of experience leading multiple departments with a focus on productivity, efficiency, and process improvement

At least 3+ years of experience coaching and developing direct reports, supporting career growth, and managing performance

At least 3+ years of experience working closely with teams across Purchasing, Production, Quality Assurance, and Human Resources

Lean Manufacturing and/or Six Sigma experience is a strong plus

What You Can Expect

Annual salary of $120,000-$140,000, commensurate with experience

Work schedule of Friday to Tuesday 8:00 AM to 4:00 PM with flexibility as needed to support operational requirements

15% performance-based bonus, tied to individual and operational results

3 weeks of paid vacation

An energetic, inclusive workplace where your voice matters and your contributions drive real impact

Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days

Exclusive food perks that let you experience our amazing products

A culture that celebrates innovation, encourages professional development, and supports work-life balance

The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

At Fresh Prep, we work with a variety of ingredients, including common allergens like peanuts, tree nuts, and dairy. Whether you're in one of our corporate functions or within the production facility, you may be exposed to these ingredients. If you have concerns—especially around allergens or meat—please let us know during the hiring process.