Senior Observability Analyst

Ontario Power Generation Inc.; Oshawa; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Ontario Power Generation Inc. is seeking a Senior Observability Analyst to lead design and governance of enterprise observability across infrastructure, apps, networks, and digital experiences using Dynatrace, AI tools, and analytics.

You will develop integrations and automation, build dashboards, and implement AI‑assisted remediation while ensuring human oversight and data controls. A hybrid work model is offered with a focus on security and reliability.

Qualifications

• Bachelor’s degree in computer science, IT, Engineering or a related field or equivalent education.
• Over 6 years of hands‑on experience with Dynatrace, scripting, and multi‑cloud monitoring solutions.
• Experience designing, configuring, and supporting observability and monitoring platforms (Dynatrace, Selector AI, Log Analytics).

Responsibilities

• Design, configure, and maintain end‑to‑end observability across infrastructure, apps, networks, services, and UX.
• Implement observability practices across metrics, logs, traces, events, and UX data.
• Develop integrations, Azure Functions, and API solutions linking monitoring with ITSM tools like ServiceNow and Teams.
• Build automation and queries using PowerShell, Python, DQL, and KQL; ensure reliable source integrations.
• Govern tagging, metadata, and configuration‑as‑code standards for multi‑vendor environments.
• Design AI‑driven remediation workflows with Ansible playbooks and human review before production.

Skills

Dynatrace

Scripting

Multi-cloud monitoring

API integrations

PowerShell

Python

Ansible

DQL

KQL

CI/CD

Git

Education

Bachelor's degree in computer science/IT/Engineering

Tools

Dynatrace

Selector AI

Log Analytics

Azure Functions

ServiceNow

Microsoft Teams

Job description

Education Level: Bachelor’s degree in computer science, IT, Engineering or a related field or by having the equivalent level of education.

Status:Permanent Full Time

Working Conditions: Hybrid

Shift: Days

Travel Required: 0%

Salary Range:$1,664.34 - $2,622.59

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Observability Analyst.

Job Overview

Reporting to the Section Head Information Systems, this position is responsible to lead the design, configuration, governance, and continuous improvement of enterprise observability capabilities across infrastructure, applications, networks, services, and digital user experience using Dynatrace, Selector AI, Log Analytics, and other monitoring platforms. Develop integrations, automation, monitoring standards, dashboards, and AI-assisted remediation workflows to enable actionable alerting, root-cause analysis, automated resolution, and operational reporting, including the governed use of AIOps, large language model (LLM), and agentic AI capabilities.

Key Accountabilities

• Design, configure, and maintain end-to-end observability capabilities using Dynatrace, Selector AI, Log Analytics, and related monitoring platforms across infrastructure, applications, networks, services, and user experience.
• Implement and apply core observability practices across metrics, logs, traces, events, and digital experience data to provide comprehensive visibility into service health and performance.
• Develop custom integrations, extensions, Azure Functions, and API-based solutions connecting observability platforms with systems such as ServiceNow and Microsoft Teams to collect telemetry and enable automated actions.
• Build and maintain automation, ingestion, and query solutions using PowerShell, Python, DQL, and KQL, ensuring integrations remain reliable as source systems, APIs, and operational requirements evolve.
• Establish and govern entity tagging, metadata, management zones, alerting profiles, ticket-routing rules, and configuration-as-code standards to support consistent monitoring across multi-vendor environments.
• Design and implement automated and AI-assisted remediation workflows, including Ansible playbooks, that respond to performance thresholds, anomalies, and operational events (service restarts, resource scaling, notifications, and incident creation), with human review and approval before production execution.
• Apply AIOps and AI-driven analytics, including Dynatrace causal AI and Selector AI, to analyze and correlate monitoring, API, application, network, and infrastructure data, identify trends, diagnose root causes, reduce alert noise, and support timely resolution of end-to-end service and transaction failures.
• Develop operational dashboards, reports, documentation, and repeatable work instructions using Dynatrace, Power BI, and ITSM tools, while collaborating with IT teams to improve platform performance and monitoring maturity.
• Integrate and govern large language model (LLM) and agentic AI capabilities within observability and operations workflows, such as models hosted in Azure AI Foundry, to support root-cause analysis, incident summarization, and automation drafting, ensuring human oversight, data controls, auditability, and alignment with OPG Responsible AI standards.

Qualifications

• Bachelor’s degree in computer science, IT, Engineering or a related field or by having the equivalent level of education
• Over 6 years of hands-on experience with Dynatrace, scripting, and multi-cloud monitoring solutions.
• Experience designing, configuring, and supporting observability and monitoring platforms, including Dynatrace, Selector AI, and Log Analytics.
• Strong understanding of observability principles and telemetry data, including metrics, logs, traces, events, infrastructure monitoring, application performance monitoring, and digital user experience.
• Hands-on experience developing custom API integrations, extensions, Azure Functions, and automation solutions using PowerShell, Python, Ansible, DQL, KQL, or similar technologies.
• Experience integrating monitoring platforms with IT service management and collaboration tools, such as ServiceNow and Microsoft Teams, to enable actionable alerting, ticket routing, and automated workflows.
• Demonstrated ability to analyze and correlate application, infrastructure, network, and API data to troubleshoot performance issues, identify root causes, and reduce alert noise.
• Experience using Git-based repositories, configuration-as-code, CI/CD practices, dashboards, and reporting tools to manage monitoring configurations, automation, operational controls, and service performance reporting.
• Experience applying AIOps, LLM, or agentic AI capabilities to IT operations use cases such as root-cause analysis, alert summarization, and runbook or playbook generation, including model integration through APIs, prompt design, and responsible AI controls such as human-in-the-loop review and redaction of sensitive data.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact [e-mail] .

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low‑carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low‑carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

The Darlington New Nuclear Project is leading the way in the advancement of Small Modular Reactor (SMR) technology in Canada – the future of nuclear power generation! Using new and innovative technologies such as small modular reactors, hydrogen and battery storage, while expanding our hydroelectric and nuclear portfolios, we are changing the electricity landscape in Ontario.

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay‑for‑performance programs for annual and medium time periods. Maintaining a high‑performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity‑seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under‑representation of equity‑seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above‑mentioned purpose, priority in hiring may be given to qualified persons who self‑identify as a member of equity‑seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.