Senior NOC Escalation Engineer – Firewalls & 24/7 Support

BMO; Barrie; Hybrid; CAD 70,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Job summary

BMO Financial Group in Canada seeks an experienced Network Engineer to maintain and optimize critical network infrastructure. The role involves after-hours support, on-call rotations, and a hybrid schedule with two in-office days at Barrie or Scarborough.

The candidate will lead escalations, configure and support firewall, routing, and switching environments, and ensure SLA-compliant incident resolution across complex networks.

Qualifications

• 7+ years with Checkpoint and Juniper Firewalls.
• 5+ years Routing & Switching: Cisco, ACI, F5.
• 5 years of advanced Network & Infrastructure Engineering and escalation.
• Experience as highest escalation point within NOC for infrastructure incidents.
• RCA and permanent corrective solutions experience.
• 5 years Packet Capture & Protocol Analysis.

Responsibilities

• Serve as the highest technical escalation point within NOC.
• Subject Matter Expert for Checkpoint and Juniper Firewalls.
• Own escalated tickets through to resolution and SLA-based closure.
• Lead troubleshooting of routing, switching, firewall, wireless, VPN, and connectivity incidents.
• Perform advanced troubleshooting using packet analysis, logs, and telemetry.
• Support major incidents with technical leadership during outages, migrations, and recovery.
• Perform root cause analysis and develop permanent corrective solutions.
• Routing & Switching: troubleshoot end to end with Cisco, ACI, F5.

Skills

Firewalls

Routing & Switching

NOC Escalation

RCA & fixes

Packet Analysis

Education

BS/BA or higher in CS/Engineering/IS/Math or Business

Tools

Cisco

ACI

F5 Load Balancers

Checkpoint

Juniper

Job description

BMO Financial Group in Canada seeks an experienced Network Engineer to maintain and optimize critical network infrastructure. The role involves after-hours support, on-call rotations, and a hybrid schedule with two in-office days at Barrie or Scarborough.

The candidate will lead escalations, configure and support firewall, routing, and switching environments, and ensure SLA-compliant incident resolution across complex networks.