Senior Network & VoIP Support Technician (24x7 Escalation)

Comtech Telecommunications Corp.; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global technology firm is seeking a Senior Customer Service Technician Support in Fredericton, New Brunswick. In this role, you will provide advanced troubleshooting and customer support for technical issues, work collaboratively to resolve escalated tickets, and assist with system upgrades. Ideal candidates should have strong IP networking knowledge and significant customer service experience. Fluency in English is required, and French is a plus. This position may require travel and after-hours support.

Qualifications

• 5+ years' Network Operation Center and Customer Service experience.
• Strong knowledge of IP Networking.
• Fluent communication and written skills in English; French spoken and written is an asset.

Responsibilities

• Provide advanced troubleshooting for complex technical support issues.
• Escalate tickets to resolve issues collaboratively.
• Assist with system and third-party software upgrades.
• Travel to customer sites for troubleshooting.
• Serve on a rotational, on-call schedule 24x7.

Skills

IP Networking

Troubleshooting

Customer Service

Attention to detail

Organizational skills

Problem-solving skills

Communication skills

Education

Electronic Technician or Technologist Diploma

Tools

Cisco switches

WireShark

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading global technology firm is seeking a Senior Customer Service Technician Support in Fredericton, New Brunswick. In this role, you will provide advanced troubleshooting and customer support for technical issues, work collaboratively to resolve escalated tickets, and assist with system upgrades. Ideal candidates should have strong IP networking knowledge and significant customer service experience. Fluency in English is required, and French is a plus. This position may require travel and after-hours support.