Senior Network Administrator – Cisco IP Telephony

Astra North Infoteck Inc.; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Canada is seeking a Cisco IP Telephony Subject Matter Expert with over 8 years of experience in the field. The successful candidate will provide advanced technical support, manage complex issues by engaging vendors, and lead the rebalancing of existing clusters. Excellent problem-solving and communication skills are essential. Competitive salary and benefits offered.

Qualifications

• 8+ years of experience in Cisco IP Telephony and UCCX.
• Ability to troubleshoot and resolve user incidents after migrations.
• Management of complex issues with Cisco TAC.

Responsibilities

• Provide post-migration support for users and manage incident resolution.
• Act as the SME for Client Voice L3 operations.
• Lead cluster rebalancing activities across multiple clusters.

Skills

Experience in Cisco IP Telephony

UCCX deployment and support

Strong problem-solving skills

Excellent communication skills

Collaboration skills

Ability to work in fast-paced environments

Job description

Skills Required

• Experience in deploying, managing & supporting Cisco IP Telephony and Cisco Contact Centre Express (UCCX) environment.

Key Responsibilities

• Provide post-migration technical support and incident resolution for users.
• Manage complex issues by engaging with Cisco Technical Assistance Centre (TAC) and other vendors.
• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the internal escalation point for Client Voice L3 operations.
• Lead the rebalancing of existing multiple clusters, including all coordination and communication.
• Implement Mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next-gen remote hard phones.
• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x.
• Deploy and maintain Cisco Voice Gateways (focused on VG400 / VG420) and support Cisco Expressway refresh project.
• Provide technical support for the early deployment of Webex calling solution.
• Provide technical escalation support for early adopters and rollout of Jabber Mobile.

Soft Skills

• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Job Description

Technical Expertise

Serve as a primary technical Subject Matter Expert for Cisco IP Telephony, providing advanced support and guidance to the Client Voice Operations team.

Deployment and Support

Provide technical support for cluster upgrades of CUCM and UCCX to version 15.x.

Post-Migration Support

Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.

Vendor Management

Handle complex technical problems by escalating issues and collaborating with Cisco Technical Assistance Centre (TAC).

Cisco CUCM Cluster Management

Execute and coordinate cluster rebalancing activities across multiple clusters, ensuring all stakeholder communication is managed effectively.

Mobile and Remote Access (MRA)

Lead backend deployment of MRA phones, manage early adopter rollout, and oversee the migration of related services.

Experience Required

8+ years of experience in Cisco IP Telephony, UCCX deployment, and maintenance support.

Generic Managerial Skills

• Coordination with various stakeholders is required.
• On-time report preparation and submission.
• Excellent written and verbal communication skills.