Senior National Mortgage Underwriter

Manulife; Quebec; Remote; CAD 57,000 - 97,000; Full time

Job summary

A leading financial services provider is seeking an experienced mortgage underwriter to join their team in Quebec. The role involves evaluating complex financial structures and providing customized solutions for affluent clients. Candidates should have at least 5 years of mortgage underwriting experience and strong attention to detail. This position offers a competitive salary and remote work flexibility.

Benefits

Health insurance

Dental and vision coverage

Retirement savings plans

Generous paid time off program

Qualifications

• Minimum 5 years’ experience in mortgage underwriting.
• Strong attention to detail.
• A goal-oriented individual motivated to achieve performance goals.

Responsibilities

• Provide backup support to leaders and guidance to underwriters.
• Collaborate with cross-functional teams for process improvement.
• Evaluate complex financial structures.
• Provide customized underwriting solutions for affluent clients.
• Manage residential mortgage applications.

Skills

Attention to detail

Customer service skills

Decision-making skills

Bilingual (French/English)

Job description

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

You will be reporting to the Regional Manager of the West. Your expertise will contribute to our goal of making Manulife Bank competitive in the industry by providing the best service in the industry.

Position Responsibilities

• Subject matter expert, providing back up support to leaders in providing guidance to underwriters and collaborating with cross‑functional teams to support strategic initiatives, process improvements, and risk mitigation efforts.
• Participate in training initiatives and contribute to knowledge sharing across the team
• Established good interpersonal relationships and handle tough negotiations with internal stakeholders
• Evaluate complex financial structures including investment income, corporate holdings, and trust arrangements.
• Provide customized underwriting solutions that align with the unique needs of affluent clients.
• Cover national UW needs based on volumes.
• Review documents submitted by sales partners to identify and decide whether documents adhere to internal guidelines.
• Ensure files are properly documented for reporting.
• Excellent communication skills with our sales partners.
• Track record of processing a high volume of files with attention to detail.
• Manage the underwriting of residential mortgage applications. Exercise sound financial judgment in granting loans within delegated limits.
• Manage mortgage files with exceptional communication while working closely with the salesperson associated with the file.

Required Qualifications

• Minimum 5 years’ experience in mortgage underwriting.
• Strong attention to detail.
• A goal‑oriented individual motivated to achieve performance goals.
• Strong customer service and decision‑making skills.

Preferred Qualifications

• Ability to work in a dynamic team environment and handle several tasks simultaneously.
• Excellent written and communication skills.
• Sound knowledge of Manulife banking systems.
• Identify and solve issues requiring a high degree of judgment and recommend solutions.
• Bilingual (French/English) is an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$57,675.00 CAD - $96,125.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.‑specific paid time off provisions.