Senior Medical Supply Technician

Canadian Red Cross; Dartmouth; On-site; CAD 45,000 - 65,000; Full time

Job summary

A not-for-profit organization is looking for a dedicated professional to maintain and repair medical equipment. The ideal candidate will have 3-5 years of experience and advanced knowledge of medical devices. Responsibilities include overseeing equipment inspections, ensuring compliance with safety standards, and providing exceptional customer service. This role requires a valid driver's license and lifting capability, along with proficiency in inventory control systems.

Qualifications

• 3 to 5 years of experience in a relevant field.
• Valid driver’s license and satisfactory driver’s abstract required.
• Ability to lift heavy objects (50lbs to 100lbs).

Responsibilities

• Maintain, repair, and inspect complex medical equipment.
• Deliver equipment and provide setup and instruction.
• Oversee troubleshooting of equipment malfunctions.

Skills

Advanced knowledge of medical and mobility equipment

Strong customer service skills

Mechanical aptitude

Troubleshooting capabilities

Education

1-2 year post-secondary certification/diploma

Tools

Inventory control systems

Job description

Overview

You are viewing a job opportunity with the Canadian Red Cross (CRC) – an inspirational not-for-profit organization that helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Responsibilities

• Maintenance, repair, and inspection of complex medical equipment, ensuring all equipment meets operational, health, and safety standards.
• Deliver equipment, set up and provide instruction, make on-site adjustments and repairs.
• Oversee and conduct troubleshooting of advanced equipment malfunctions, utilizing technical expertise to ensure minimal downtime and proper functioning of equipment.
• Manage inventory and equipment lifecycle, ensuring accurate tracking, proper maintenance, and timely repairs, while identifying and addressing any gaps in equipment availability or functionality.
• Ensure compliance with health and safety standards through proactive monitoring, auditing, and reporting of equipment condition, safety issues, and repair activities.
• Provide guidance on the selection, acquisition, and disposal of surplus equipment, ensuring that donations, purchases, and disposals meet safety regulations and operational needs.
• Evaluate donated equipment to determine value, condition, and safety status, ensuring it meets required standards and is not subject to recalls or safety advisories.
• Maintain up-to-date records in the inventory management system, ensuring all maintenance, repair, and safety reports are accurately documented and easily accessible for audits and reporting purposes.
• Ensure customer satisfaction through timely delivery, setup, and troubleshooting of equipment, addressing any client issues or needs promptly and professionally.
• Work with a wide variety of health care professionals to ensure timely and safe completion of work orders.

What we are looking for

• The minimum qualifications for this position are 3 to 5 years of experience and/or a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• Advanced knowledge of medical and mobility equipment, including diagnostics, repair, preventive maintenance, and adherence to regulatory standards.
• Ability to identify problems and apply technical knowledge to develop solutions.
• Ability to contribute to technical standards, process improvements, and innovation projects within the program.
• Demonstrated mechanical aptitude and troubleshooting capabilities.
• Strong customer service and communication skills, verbal and written.
• A valid driver’s license and satisfactory driver’s abstract is required.
• Able to do heavy lifting (50lbs to 100lbs).
• Demonstrated experience in a work order shop environment (e.g., vehicle repair and maintenance) is an asset.
• Computer skills in inventory control systems is a definite asset.
• Previous WHMIS and Occupational Health and Safety training is considered an asset.

Working Conditions

As we work with and support people (managers, colleagues, beneficiaries / customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

Eligibility

Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).