Senior Market Manager

Traveltechessentialist; Canada; Remote; CAD 106,000 - 133,000; Full time

Job summary

A leading tech-driven company is seeking a Senior Market Manager to oversee hotel partners in Canada. The role requires extensive experience in sales, account management, and strong relationship-building skills. This remote position offers the opportunity to work within a dynamic team, promoting best practices while driving market performance. Ideal candidates will have over 8 years of relevant experience and the ability to navigate complex projects effectively.

Benefits

Annual compensation range of $106,000 — $133,000 CAD

Bonus eligibility

Employee Travel Credits

Qualifications

• 8+ years in sales and partner support, showcasing relationship management skills.
• 2+ years in tech/travel industry experience is preferred.
• Excellent organizational skills with a detail-oriented approach.

Responsibilities

• Manage hotel accounts to ensure ongoing growth and support.
• Drive market performance through innovative strategies.
• Mentor team members and promote best practices.

Skills

Sales

Account management

Communication

Analytical skills

Relationship building

Proactivity

Job description

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefiting guests and hotel partners.

The Difference You Will Make

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests.

Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.

You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business.

A Typical Day

• Meet and exceed OKRs by owning the performance and success of the hotels within your portfolio
• Operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact
• Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance
• Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes
• Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)
• Act as a mentor & player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving
• Confidently sell to and build strong relationships with senior-level hotel executives
• Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners.
• Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space

Your Expertise

• 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• The ability to get things done with constantly changing priorities, projects and deadlines
• Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives
• You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team
• Familiarity with leading complex and/or cross-functional projects from concept to inception
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key.
• Flexibility to travel 25% of the time

Your Location

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Pay Range

$106,000 — $133,000 CAD