Senior Manager Technical Integration Services

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian bank is seeking a Senior Manager in Technical Integration Services to lead the client onboarding for cash management and payment services. This role requires a minimum of 5-8 years of banking experience with knowledge in ERP and TMS environments. You will drive client satisfaction and manage relationships with project partners. The position is based in Ontario and involves a commitment to a customer-focused culture. Competitive salary and benefits are included.

Qualifications

• Minimum of 5-8 years of relevant banking experience.
• Experience in managing client onboarding processes.

Responsibilities

• Lead and oversee Technical Integration Services in Canada/globally.
• Ensure positive client experience during onboarding of cash management services.
• Drive a customer-focused culture and deepen client relationships.
• Handle issue escalation and negotiate project resources with partners.
• Build and manage a high-performance client onboarding team.

Skills

Knowledge of ERP and TMS environments

Understanding of cash management and treasury operations

Working knowledge of the Bank's application systems

Knowledge of technical implementation aspects

Education

University or College degree

Job description

Requisition ID: 245387

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Title: Senior Manager Technical Integration Services

Purpose

Leads and oversees Technical Integration Services in Canada/globally ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The role is to lead the development, implementation and management of onboarding activities for the Bank's cash management and payment offerings and work closely with other business units to ensure client services are setup in a timely and accurate manner. Responsibilities also include improving the efficiency of the client onboarding process by working with various partners to develop and test enhancements and coordinating efforts across the other teams involved with client onboarding to achieve synergies and reduce duplicate efforts.

The role will be responsible for achieving objectives in delivering a positive client experience during the onboarding of cash management and payment services. The incumbent will partner with GBP – Sales, Commercial Banking, Business Service Centres, GBP – Product, CMCCC, and IT&S, as well as 3rd party service providers to ensure client objectives can be satisfied or exceeded and to manage customer's onboarding expectations and priorities.

A key focus will be to take ownership for the end‑to‑end life cycle of client implementations, including those involving the Bank's top‑tier clients.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Cultivate effective partnerships with Client & Sales Management, Product, Technology and Operations.
• Handle issue escalation from project partners and elevate as appropriate to senior management.
• Negotiate and communicate resources, scope and critical milestones with all onboarding project partners.
• Represent the client onboarding team to senior members of the Bank's business, legal, credit and compliance teams.
• Oversee the problem resolution process; problems are documented, tracked and reported to facilitate timely fixes.
• Respond to ad hoc queries related to the account requests.
• Socialize onboarding knowledge, experience and case studies via the RFP process.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high‑performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information

• Knowledge of ERP and TMS environments in relation to Cash Management, Treasury Operations and payments
• An understanding of the products/services he/she is responsible for supporting;
• Working knowledge of the Bank’s application systems and their relationships within the Bank;
• Knowledge of the technical aspects of the implementation area including file transfer, communication protocols;
• A minimum of 5‑8 years Bank and/or related experience complemented by formal education at the University or College level.

Working Conditions

• Work in a standard office‑based environment; non‑standard hours are a common occurrence.

Location(s): Canada : Ontario : Scarborough

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.