Senior Manager, Technical Architecture

United States Digital Space LLC; Bellevue; Remote; CAD 312,000 - 384,000; Full time

Benefits offered by this job

Health insurance

Equity (where applicable)

RRSP with match

Paid leave

Job summary

United States Digital Space LLC seeks a Senior Manager to lead a high-performing team of Technical Architects in the Professional Services organization, focusing on Security and Identity & Access Management. You will mentor staff, manage multiple engagements, and drive governance and delivery excellence across client projects.

The role emphasizes building a repeatable implementation methodology, collaborating with partners, and ensuring customer success from start to finish while optimizing

Qualifications

• 10+ years experience in Identity & Access Management.
• 5+ years of experience leading teams.
• 5+ years of experience in Design, consulting, delivering solutions to external customers.
• Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Extensive knowledge of enterprise web technologies and security.
• Ability to work independently and multi-functionally supporting the development of client work you're doing.
• Ability to Multi-task and manage multiple customer engagements is a requirement.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
• Ability to travel up to 50%.
• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required.
• Auth0 Certified OR the company Certified Consultant will be a plus.
• CISSP certification is a plus.

Responsibilities

• Hiring, growing, and retaining a team of Professional Service Technical Architects.
• Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth.
• Up-skilling team members to ensure they have the expertise to successfully deliver the company to customers. Manages outlined objective and subjective performance metric requirements.
• Active sync with Partner, delivery enablement & address performance
• Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders.
• Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and the company expectations.
• Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers.
• Perform Governance & audits of Technical Architecture design and deliverables quality
• Drive team contribution to Technical Architecture Practice evolution and initiatives
• Directly contribute to ongoing process improvement within the Technical Architecture practice and across the company Professional Services and our subcontractor ecosystem.
• Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams

Skills

Identity & Access Management

Team leadership

Design & consulting

SAML 2.0

WS-Federation

OAuth

OpenID Connect

Enterprise security

Independent work

Multi-tasking

Process improvement

Travel 50%

Education

Bachelor's degree in Computer Science/Information Technology

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Position Description:

This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of the company services. The Senior Manager is an experienced, enthusiastic, and hands‑on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes.

The Senior Manager is a leader of a high‑performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects.

You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions.

Key ResponsibilitiesTeam Leadership:

• Hiring, growing, and retaining a team of Professional Service Technical Architects.

• Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth.

• Up‑skilling team members to ensure they have the expertise to successfully deliver the company to customers. Manages outlined objective and subjective performance metric requirements.

• Active sync with Partner, delivery enablement & address performance

Customer Engagement:

• Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders.

• Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and the company expectations.

Operational Excellence:

• Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers.

• Perform Governance & audits of Technical Architecture design and deliverables quality

• Drive team contribution to Technical Architecture Practice evolution and initiatives

• Directly contribute to ongoing process improvement within the Technical Architecture practice and across the company Professional Services and our subcontractor ecosystem.

• Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams

Qualifications

• 10+ years experience in Identity & Access Management.

• 5+ years of experience leading teams.

• 5+ years of experience in Design, consulting, delivering solutions to external customers.

• Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect.

• Extensive knowledge of enterprise web technologies and security.

• Ability to work independently and multi-functionally supporting the development of client work you're doing.

• Ability to Multi-task and manage multiple customer engagements is a requirement.

• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.

• Ability to travel up to 50%.

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required.

• Auth0 Certified OR the company Certified Consultant will be a plus.

• CISSP certification is a plus.

#LI-Remote

#P10542_3477392

The OTE range for this position for candidates located in the San Francisco Bay area is between:

$233,000—$320,100 USD

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, the company offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.the company.com/us.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$208,000—$286,000 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, the company offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.the company.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:

$219,500—$269,500 USD

The the company Experience

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment with