Senior Manager, Special Ops & Growth (Hybrid)

HelloFresh; Toronto; Hybrid; CAD 116,000 - 126,000; Full time

Benefits offered by this job

Box Discount

Health & Wellness

RRSP Matching

Vacation & PTO

Parental leave top-up

Growth & Development

Team socials

Diversity & Inclusion Initiatives

Food Puns

Job summary

HelloFresh’s Pets Table unit in Toronto, Canada, is seeking a Senior Manager of Special Operations to shape growth and drive strategic operations projects. You will lead cross-functional initiatives across operations, forecasting, logistics, and procurement to set us up for scalable success.

Expect to own complex project plans, stakeholder alignment, and continuous improvement across fulfillment. The role demands strong analytics, leadership, and a hands-on approach in a fast-growth environment.

Qualifications

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Excellent project management skills, including stakeholder management to get projects completed quickly and of high quality
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion
• You are bold, entrepreneurial, versatile, analytical, team-oriented, strategic, customer-focused, agile, a critical thinker, enterprising, creative, driven by results, a clear communicator, able to influence stakeholders, goal-oriented, capable of jumping into new challenges, self-motivated

Responsibilities

• Partner directly with COO to identify, scope and execute key operations optimization projects to improve cost, speed and quality of our supply chain and fulfillment functions
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners
• Supports operations leaders to achieve company and function level KPIs
• Manages and executes on ongoing SCM tech roadmap to streamline daily operations
• Owns operational excellence program to keep error rates low across fulfillment errors and on time performance
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Lead continuous improvement projects, designing and prototyping systems and tools
• Be empowered to propose new ideas to improve our operations
• All other duties, as assigned

Skills

Bachelor’s Degree

5+ years experience

Data analytics

Project management

Stakeholder management

Cross-functional teamwork

Communication skills

Agile / adaptable

Education

Bachelor’s Degree in Business/Operations

Job description

HelloFresh’s Pets Table unit in Toronto, Canada, is seeking a Senior Manager of Special Operations to shape growth and drive strategic operations projects. You will lead cross-functional initiatives across operations, forecasting, logistics, and procurement to set us up for scalable success.

Expect to own complex project plans, stakeholder alignment, and continuous improvement across fulfillment. The role demands strong analytics, leadership, and a hands-on approach in a fast-growth environment.