Senior Manager, Site Reliability Engineering (SRE)

Dawninfotek; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

Dawninfotek is seeking a hands-on Senior Manager to lead Site Reliability Engineering (SRE), Service Delivery, and Infrastructure patches for a Digital Banking platform. You will drive reliability, scale, and incident response across AWS, OpenShift, and legacy systems, guiding a team of 8–10 engineers while partnering with security and product teams.

You'll champion observability, CI/CD improvements, postmortems, and zero-downtime patching to ensure secure, always-on banking services for

Qualifications

• Hands-on leadership of SRE teams in large-scale environments.
• Experience driving incident management and RCA programs.
• Strong collaboration with security, platform, and product teams.

Responsibilities

• Act as senior escalation point for on-call teams and incidents.
• Lead major incident response and RCA efforts.
• Define reliability, scalability, and availability practices for large digital banking platforms.
• Oversee patching and maintenance across cloud and on‑prem environments.
• Champion observability, monitoring, and alerting to reduce customer impact.
• Mentor 8–10 SREs and drive continuous improvement.

Skills

SRE leadership

Incident management

Observability & monitoring

CI/CD & deployment

Cloud platforms (AWS)

OpenShift

Linux

Stakeholder communication

Education

Bachelor's degree in a technical field

Tools

Dynatrace

OpenSearch

Prometheus

Grafana

OpenShift

AWS

Linux

WebSphere

Job description

Senior Manager, SiteReliabilityEngineering(SRE)

Contract to hire for a BANK

Role Overview

We are seeking a hands-on and strategic Senior Manager to lead our Site Reliability Engineering (SRE), Service Delivery, and Infrastructure Patching teams supporting the Digital Banking Platform. This role is crucial to our mission of providing always-on, secure, and high-performing banking services for millions of customers.

KeyResponsibilities

TechnicalLeadership&IncidentManagement

• Act as the senior technical escalation point for on‑call teams, diagnosing and resolving complex infrastructure, cloud, and application issues.
• Lead major incident response efforts, ensuring rapid restoration and comprehensive root cause analysis (RCA).
• Collaborate across engineering, platform, and security to troubleshoot issues spanning full‑stack environments (cloud, container, and legacy platforms).
• Maintain high availability and performance of digital banking applications (primarily AWS, OpenShift, Linux, with some legacy WebSphere).
• Champion proactive monitoring, observability, and alerting (e.g., Dynatrace, OpenSearch, Prometheus, Grafana).

SRE&ReliabilityEngineering

• Define and implement best practices for reliability, scalability, and availability tailored to large‑scale digital banking.
• Continuously improve CI/CD pipelines, release automation, and deployment practices.
• Drive rigorous postmortem analysis and a culture of blameless continuous improvement.
• Optimize for scalability, redundancy, and resilience—minimizing customer impact from incidents.

Infrastructure&Patching

• Oversee patching and maintenance for cloud and on‑prem environments (AWS, OpenShift, Red Hat VMs, some WebSphere).
• Ensure zero‑downtime patching strategies and automation to mitigate operational risk and security vulnerabilities.
• Partner with security teams to enforce compliance, harden platforms, and remediate vulnerabilities.

TeamLeadership&ProcessImprovement

• Lead, mentor, and grow a high‑performing team of 8–10 SREs and service engineers.
• Drive a culture of ownership, operational excellence, and continuous learning.
• Establish and enforce best practices for incident management, operational documentation, and process automation.
• Collaborate with development, infrastructure, and product teams to enhance observability, deployment, and proactive issue detection

RequiredSkills

• Exceptional hands‑on troubleshooting skills in complex, distributed, or high‑availability technical environments.
• Experience in observability, monitoring, and incident management for critical platforms.
• Demonstrated leadership in technical settings—may include leading projects, initiatives, or mentoring teams, even if not previously a formal people manager.
• Excellent communicator, able to translate technical detail for both engineers and executives

Bachelor’s degree in a technical field