Senior Manager, Service Automation & AI Initiatives

OpenTable; Toronto; Remote; CAD 105,000 - 135,000; Full time

Job summary

A leading restaurant technology company is seeking an experienced operations manager to lead strategic initiatives. This role involves managing cross-functional projects and improving customer experiences using Salesforce. Candidates should have strong analytical skills and people management experience. Competitive salary range for this role is CAD 105,000 - 135,000, with additional benefits including remote work flexibility and professional development opportunities.

Benefits

Work from anywhere for up to 20 days

Company-paid therapy sessions

Generous paid vacation

Paid parental leave

Career development resources

Private health and dental insurance

Qualifications

• 5-10 years of experience in Operations/Strategy with people management.
• Proficiency with pivot tables and VLOOKUP in Excel.
• Experience in Salesforce solution design.

Responsibilities

• Lead strategic post-sale initiatives to enhance customer experience.
• Independently manage high-visibility projects and KPIs.
• Support enhancement prioritization efforts between teams.

Skills

People management

Advanced Excel skills

Salesforce Knowledge

Analytical skills

Communication skills

Tools

Salesforce (Service Cloud)

Excel

Job description

A leading restaurant technology company is seeking an experienced operations manager to lead strategic initiatives. This role involves managing cross-functional projects and improving customer experiences using Salesforce. Candidates should have strong analytical skills and people management experience. Competitive salary range for this role is CAD 105,000 - 135,000, with additional benefits including remote work flexibility and professional development opportunities.