Senior Manager, Secured Lending Mortgage Sales & Relationship Management - Tangerine

Tangerine Bank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian bank is seeking a Senior Manager for Secured Lending Mortgage Sales & Relationship Management in Toronto. This role involves leading a national team, driving sales growth, and ensuring exceptional client experiences. Candidates should have significant experience in mortgage lending, strong leadership skills, and a strategic mindset. This position offers a modern work environment with a culture of empowerment and continuous learning.

Benefits

Flexible workspace

Access to benefits programmes

Diversity and empowerment culture

Qualifications

• 5+ years managing large teams.
• 7–10 years progressive experience in mortgage lending.
• At least 3 years in a senior leadership role.

Responsibilities

• Lead the secured lending portfolio growth strategy.
• Drive national sales initiatives to achieve growth targets.
• Champion a client-first culture for mortgage experiences.

Skills

Leadership and coaching capabilities

Strategic thinking

Communication skills

Business acumen

Relationship management

Education

BA required

MBA an asset

Job description

Senior Manager, Secured Lending Mortgage Sales & Relationship Management - Tangerine

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award‑winning client service.

Reporting to the Director & Head of Secured Lending & Mortgages, the Senior Manager will lead a national team of Mortgage Solutions Managers and Mortgage Relationship Advisors, driving performance across new business acquisition and relationship management.

As a strategic leader, you will inspire high performance, foster accountability, and deliver exceptional client experiences.

What you will be doing

• Lead the secured lending portfolio growth strategy, focusing on acquisition, retention, pricing, and client segmentation.
• Drive national sales initiatives to achieve growth targets and enhance profitability.
• Leverage market insights and client feedback to evolve product offerings and go‑to‑market strategies.
• Sales Management & Coaching
  • Lead and coach sales managers and a team of Mortgage Solution Managers and Mortgage Relationship Advisors.
  • Instill disciplined sales management practices, including pipeline reviews, performance tracking, and skill development.
  • Conduct regular coaching sessions, team meetings, and performance reviews to drive accountability & results.
  • Develop and execute tactics to maximize franchise value and profitability.
  • Establish financial objectives: funded mortgage volume, cross‑sell, key partner development, and productivity.
  • Ensure operational effectiveness: risk, compliance, operational process.
• Client Experience & Relationship Management
  • Champion a client‑first culture, ensuring seamless and personalized mortgage experiences.
  • Strengthen referral partnerships and deepen client relationships to maximize lifetime value.
• Operational Excellence & Risk Management
  • Ensure adherence to Tangerine’s Code of Conduct, AML/ATF, privacy and compliance standards.
  • Monitor operational effectiveness and implement process improvements to support scalable growth.
• Leadership & Culture Transformation
  • Foster a high‑performance, inclusive culture focused on growth, innovation and continuous improvement.
  • Lead change initiatives that energise the team and align with Tangerine’s strategic priorities.
• Reporting & Executive Communication
  • Develop and maintain performance dashboards and executive‑level reporting.
  • Provide clear insights into trends, opportunities and strategic initiatives.

Required skills and experience

• BA required, MBA an asset.
• 5+ years managing large teams.
• 7–10 years progressive experience in mortgage lending, with at least 3 years in a senior leadership role.
• Proven track record of driving significant sales growth and leading cultural transformation.
• Deep understanding of mortgage products, underwriting and regulatory requirements.
• Strong leadership and coaching capabilities focused on performance and development.
• Strategic thinker with a bias for action and results.
• Exceptional communication and stakeholder engagement skills.
• Ability to thrive in an ultra‑fast paced environment and adapt to deadlines.
• Excellent written and verbal communication, synthesising complex information for broad audiences.
• Strong business acumen and strategic thinking capacity.
• Experience winning business case approval and executing successful implementation.
• Thorough understanding of secured products and the regulatory environment surrounding them.

What’s in it for you

• Work in a mission‑driven culture that prioritises empowerment, diversity and continuous learning.
• Join a modern banking environment where design plays a central role in shaping client value.
• Be part of a high‑visibility team reimagining the future of personal finance in Canada.
• Access our benefit programmes for personal and total wellbeing.
• Enjoy flexible workspace and the excitement of working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension and benefits programmes (available to permanent employees).

At Tangerine we value the unique skills and experiences of each individual and are committed to creating an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.