Senior Manager, Scotia Financial Planning Compensation & Operational Programs

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Manager for Scotia Financial Planning Compensation & Operational Programs in Toronto. This role is critical for overseeing compensation processes and improving operational efficiency while ensuring compliance with regulations. Candidates should have a University Degree, 5+ years of financial industry experience, and familiarity with Salesforce. Join a purpose-driven team that values inclusivity and operational excellence.

Qualifications

• 5+ years of experience in the financial industry.
• Experience with variable compensation is considered an asset.
• Demonstrated ability to work independently in a fast-paced environment.

Responsibilities

• Oversee the delivery of core support services for Financial Planners.
• Own the full lifecycle of the SFP variable compensation program.
• Act as a subject matter expert in system enhancements and quality assurance.

Skills

Experience in the financial industry

High proficiency in Microsoft Excel

Salesforce working knowledge

Process analysis

Project management principles

Education

University Degree

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Scotia Financial Planning (SFP) Compensation & Operational Programs, is a critical leadership role supporting the SFP channel and is responsible for strategic oversight and continuous improvement of the end‑to‑end variable compensation administration process. In addition to ensuring all components of compensation are executed accurately and within established SLAs, the Senior Manager plays a pivotal role in identifying and implementing enhancements to streamline operations, strengthen controls, and reduce business risk. This role contributes to the overall success of the SSI Governance and Business Oversight team by driving initiatives that align with the team’s strategic objectives, fostering operational resilience, and ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Oversee the delivery of core support services for Financial Planners, including onboarding, offboarding, and day‑to‑day administrative assistance ensuring seamless coordination across HR, IT, and business partners to enable advisor readiness, maintain operational continuity, and uphold service standards throughout the advisor lifecycle
• Ensure service excellence through adherence to SLAs and proactive issue resolution
• Own the full lifecycle of the SFP variable compensation program while aligning to business strategy/goals
• Lead initiatives to modernize process mapping, implement effective controls, and resolve disputes
• Act as a subject matter expert in system enhancements and quality assurance
• Act as senior business partner for SFP with Finance, Total Rewards, HR, and Compliance to ensure that SFP’s variable compensation programs are aligned to corporate expectations and manage a team of subject matter experts on in‑coming requests around variable compensation
• Champion operational resilience by identifying and implementing automation opportunities, including AI‑driven solutions, to streamline manual workflows and mitigate business risk
• Ensure all operational and compensation processes are clearly documented, continuously updated, and accessible to support team continuity and knowledge sharing
• Champion a client‑driven culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champion a high‑performance environment and contribute to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• A University Degree
• 5+ years of experience in the financial industry
• Experience with/working knowledge of Salesforce
• Knowledge of the Canadian Bank branch channel is considered an asset
• High proficiency in Microsoft Excel
• Previous experience with variable compensation is considered an asset
• Demonstrated ability to work independently in a fast‑paced environment with tight deadlines
• Familiarity with process analysis, operational efficiency, and project management principles

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.