Senior Manager, Scheduling Operations

Sienna Senior Living; Markham; On-site; CAD 97,000 - 121,000; Full time

Benefits offered by this job

Competitive compensation & vacation

Employer Paid Health & Dental Benefits

RRSP with Company Match

SOAR - Share Ownership and Reward

Employee Share Purchase Plan with 100%

Continuous learning and growth

Welcoming culture with diversity

Job summary

Sienna Senior Living is seeking a Senior Manager, Scheduling Operations to lead the centralized scheduling team supporting Long Term Care and Retirement divisions. You will partner with Operations, Shared Services, Labour Relations, Finance and site leaders to develop scheduling strategies that boost efficiency and resident care.

This role drives standardized scheduling practices, enhances service delivery, and ensures consistent execution of scheduling processes across the organization.

Qualifications

• Postsecondary degree in a related field.
• 7+ years leadership experience in workforce management or scheduling.
• 3+ years leading managers or team leads.
• Experience in unionized environments preferred.
• Experience with scheduling systems and analytics.
• Strong leadership, communication and change management skills.
• Knowledge of employment standards and collective agreements.

Responsibilities

• Oversee scheduling operations across the division and ensure effective delivery.
• Establish standardized scheduling practices, processes and service levels.
• Monitor performance, coverage, vacancies, and utilization metrics.
• Promote consistency, accountability and operational excellence.
• Drive continuous improvement of workflows, systems and resources.
• Provide strategic oversight of workforce deployment while managing costs.
• Analyze workforce data to identify efficiency gains and better staffing outcomes.
• Collaborate with leaders to align resources with operational demand.

Skills

Leadership & people mgmt

Strategic thinking

Workforce scheduling expertise

Analytical & reporting

Communication & change mgmt

Labour relations knowledge

Organizational & project mgmt

MS Office (Word/Excel/PowerPoint)

Education

Postsecondary degree in Business Administration / Healthcare Administration

Tools

Workforce management systems

Scheduling software

Microsoft Office

Job description

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!

What Sienna Offers:

• - A competitive compensation and vacation package
• - Employer Paid Health & Dental Benefits
• - RRSP with Company Match
• - Share Ownership and Reward Program (SOAR)
• - Employee Share Purchase Plan with Company Match
• - Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• - A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What Youll Be Doing:

Reporting to the Vice President, Resident Experience & Business Systems Support, the Senior Manager, Scheduling Operations provides strategic leadership and operational oversight the centralized scheduling team that support both the Long Term Care and Retirement Divisions. This role partners with Operations, Shared Services, Labour Relations, Finance, and site leadership teams to develop and implement workforce scheduling strategies that improve efficiency, support employee experience, and enable high-quality resident and client care.

The Senior Manager, Scheduling Operations drives standardized scheduling practices, the enhancement of service delivery, and ensures consistent execution of scheduling processes across the organization.

How Youll Succeed:

• - Lead and oversee scheduling operations across the division, ensuring the effective delivery of workforce scheduling services.
• - Establish standardized scheduling practices, processes, and service levels across all sites and business units.
• - Monitor scheduling performance, staffing coverage, vacancy management, and workforce utilization metrics to identify trends and opportunities for improvement.
• - Promote consistency, accountability, and operational excellence across scheduling teams.
• - Drive continuous improvement initiatives to optimize scheduling workflows, systems, and resource allocation.
• - Provide strategic oversight of workforce deployment to ensure appropriate staffing levels are maintained while managing labour costs.
• - Analyze workforce data and scheduling trends to identify opportunities for increased efficiency and improved staffing outcomes.
• - Support the development of scheduling strategies that align workforce resources with operational demands.
• - Partner with operational leaders to proactively address staffing challenges and develop sustainable workforce solutions.
• - Ensure scheduling practices comply with legislation, organizational policies, collective agreements, employment standards, and applicable regulations.
• - Collaborate with Operations, Human Resources (Shared Services, Labour Relations, HRBPs), Finance, and other stakeholders to ensure alignment on workforce management priorities.
• - Support change management initiatives related to workforce planning, scheduling processes, and technology implementations.
• - Lead, coach, develop, and support Scheduling Team Leads and their direct reports.

Who you are:

• - Postsecondary degree in Business Administration, Healthcare Administration, or a related field.
• - 7+ years of progressive leadership experience in workforce management, scheduling operations, staffing, healthcare operations, or a related field.
• - Minimum 3+ years of experience leading managers, supervisors, or team leads.
• - Experience working in unionized environments is preferred.
• - Experience with workforce management and scheduling systems.
• - Strong leadership and people management skills.
• - Strategic thinking with the ability to translate organizational priorities into operational execution.
• - Advanced workforce planning and scheduling expertise.
• - Strong analytical, reporting, and problem-solving capabilities.
• - Ability to influence and build relationships across multiple stakeholder groups.
• - Excellent communication, presentation, and change management skills.
• - Strong understanding of labour relations principles, employment legislation, and collective agreement administration.
• - Demonstrated ability to lead through change and drive continuous improvement.
• - High level of organizational, planning, and project management skills.
• - Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.)

What you need to know:

• - The salary range for this position is: $96,655.00 - $120,818.00
• - This is an on-site position at our Shared Support office in Markham.
• - Any offer of employment will be conditional upon a criminal background and references check.
• - This posting is for a new position.
• - Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position .

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process .