Senior Manager, Salesforce Platform Architecture & Development

Canadian Cancer Society; Vancouver; Hybrid; CAD 104,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Family sick time

Job summary

The Canadian Cancer Society is seeking a Senior Manager, Solution and Platform Architecture to lead the design, evolution, and operational excellence of our enterprise Salesforce ecosystem. This is a high-impact leadership role that blends deep technical expertise with strategic thinking, people management, and innovation in AI technology.

As part of the Salesforce Solutions and CRM Strategy team, you will oversee platform architecture, technical standards, operational excellence, release

Qualifications

• 5+ years of hands-on Salesforce architecture, development, and operations across major Clouds (Sales, Service, Experience, Marketing) and custom applications.
• 3+ years of experience leading and mentoring technical Salesforce team members (developers, architects, admins).
• Advanced technical expertise in Apex, Lightning Web Components, Flows, and SOQL.

Responsibilities

• Own the architectural vision and roadmap for the Salesforce platform.
• Lead a team of architects, developers, and platform engineers.
• Oversee platform operations including incident management, performance tuning, and release operations.
• Collaborate with cross-functional teams including Security, Product, Sales, Marketing, and Customer Experience.
• Implement CI/CD pipelines and release management improvements.

Skills

Salesforce architecture

Team leadership

Apex & LWC

DevOps & CI/CD

AI technologies

Multi-cloud environments

Security governance

Stakeholder communication

Tools

Copado

GitHub

Job description

Job Title: Senior Manager, Salesforce Platform Architecture & Development

Vacancies: This posting is for (1) current vacancy

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC | Québec, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 7 ($104,000 - $114,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

We are seeking a Senior Manager, Solution and Platform Architecture to lead the design, evolution, and operational excellence of our enterprise Salesforce ecosystem. This is a high-impact leadership role that blends deep technical expertise with strategic thinking, people management, and innovation in AI technology.

As part of the Salesforce Solutions and CRM Strategy team, you will oversee platform architecture, technical standards, operational excellence, release management, and cross-functional enablement. You will lead a team of architects, developers, and platform engineers while collaborating closely with cross-functional teams including Engineering, Security, Product, Sales, Marketing, and Customer Experience.

What You’ll Be Doing

• Platform Architecture, AI & Strategy
• Own the architectural vision and roadmap for the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom apps).
• Lead the implementation and integration of AI technologies to optimize platform performance, automate processes, and drive innovation.
• Drive platform evolution, modernization, and adoption of best practices across code, configuration, and integration strategies.
• Ensure platform scalability, extensibility, and long-term maintainability in a complex multi-cloud, multi-org environment.
• Collaborate with the Director to develop and execute the overall Salesforce strategy aligned with the company's business goals.
• Operational Excellence
• Oversee daily platform operations including incident management, performance tuning, environment management, and release operations.
• Implement platform monitoring, logging, and alerting to ensure high availability and proactive issue resolution.
• Accountable for development and support of Salesforce and related solutions supporting fundraising and volunteer management activities.
• Release Management & DevOps
• Support the Release Management and DevOps teams in implementing and maintaining CI/CD pipelines, deployment strategies, and automation tools.
• Provide architectural guidance and technical expertise to ensure high-quality, well-documented, and compliant releases.
• Collaborate with Release Management, QA, and DevOps teams to drive continuous improvement in release processes and operational standards.
• Assist in managing environment strategy (sandboxes, dev/test/prod orgs), data refresh cycles, and deployment processes.
• Governance, Security & Compliance
• Define and enforce platform governance covering security, development standards, access controls, and environment management.
• Collaborate with security, compliance, and IT teams to ensure data privacy, regulatory compliance (e.g., SOX, GDPR), and audit readiness.
• Optimize license usage and cost-efficiency across the Salesforce ecosystem.
• Leadership & Stakeholder Engagement
• Lead and mentor a high-performing team of Salesforce engineers and administrators, including Senior Developers and Business Analysts.
• Cultivate a collaborative and innovative team culture focused on achieving excellence in Salesforce solutions.
• Partner with business partners to align platform capabilities with business needs.
• Act as a strategic advisor to senior leadership on Salesforce-related initiatives and platform capabilities.
• Engage with key business stakeholders to understand their requirements, provide updates on project status, and address any concerns.
• Champion CCS as a hero in the face of cancer.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned.

Qualifications

• 5+ years of hands‑on experience with Salesforce architecture, development, and operations across major Clouds (Sales, Service, Experience, Marketing) and custom applications.
• 3+ years of experience leading and mentoring technical Salesforce team members (developers, architects, admins).
• Advanced technical expertise in Apex, Lightning Web Components, Flows, and SOQL.
• Proven experience managing complex, integrated, high‑volume Salesforce environments.
• Strong experience with DevOps and CI/CD (Copado, GitHub) and deployment automation.
• Hands‑on experience troubleshooting and fixing issues in a release pipeline (must‑have).
• Experience integrating and leveraging AI technologies to optimize performance and automate processes.
• Experience supporting release management, deployment strategies, and automation tooling.
• Familiarity with environment management, including sandboxes, data refresh cycles, and multi‑org setups.
• Experience defining and enforcing access controls, security standards, and platform governance.
• Strong communication skills with the ability to advise senior leaders and collaborate with stakeholders.
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Others may apply.
• For roles based in Quebec, French is required. Knowledge of another language may be required depending on job responsibilities and business needs.

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity‑deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you!

In addition, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment‑related reports. If selected for a position at CCS the information provided will be used for the purposes of pre‑employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail] . For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy.

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