Senior Manager, Salesforce - Global Banking & Markets Engineering - Toronto, ON

Scotiabank; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Manager, Salesforce to lead their Salesforce ecosystem in Toronto. This role involves driving strategic initiatives, managing a team, and ensuring compliance with governance standards. The ideal candidate will have over 6 years of Salesforce experience, strong analytical skills, and a proven track record of implementing solutions. Join a collaborative and innovative environment focused on delivering impactful results.

Qualifications

• Minimum 6 years of experience working with Salesforce.
• Proven track record of leading Salesforce implementations.
• Experience in Agile or hybrid project environments preferred.

Responsibilities

• Lead the Salesforce strategy and execution across business units.
• Manage a team of Salesforce administrators and developers.
• Ensure compliance with governance and security standards.

Skills

Salesforce experience

Analytical skills

Communication skills

Stakeholder management

Problem-solving

Education

Salesforce certifications

Tools

Sales Cloud

Service Cloud

Agile methodologies

Job description

Title: Senior Manager, Salesforce - Global Banking & Markets Engineering - Toronto, ON

Requisition ID: 238524

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Salesforce - Global Banking & Markets Engineering – Toronto, ON

Position Summary:

We are seeking a Senior Manager, Salesforce to lead and evolve our Salesforce ecosystem, driving strategic initiatives and delivering scalable, high-impact solutions. This role requires a seasoned professional with a minimum of 6 years of hands-on Salesforce experience, a strong understanding of supporting technologies, and a passion for solving complex business challenges through technology.

Responsibilities

• Lead the Salesforce strategy, roadmap, and execution across multiple business units
• Partner with stakeholders to identify opportunities for automation, optimization, and innovation
• Manage and mentor a team of Salesforce administrators, developers, and analysts
• Oversee system configuration, data integrity, integrations, and platform enhancements
• Collaborate with IT and business teams to support adjacent technologies (e.g., marketing automation, analytics platforms, ERP systems)
• Ensure compliance with governance, security, and data privacy standards
• Drive adoption of new features and capabilities through training and change management
• Act as a solution architect for complex business requirements, translating them into scalable technical designs

Qualifications

• Minimum 6 years of experience working with Salesforce (Sales Cloud, Service Cloud, or other modules)
• Proven track record of leading Salesforce implementations and enhancements
• Experience supporting and integrating other enterprise technologies
• Strong analytical and problem-solving skills with a solution-oriented mindset
• Excellent communication and stakeholder management abilities
• Salesforce certifications (e.g., Administrator, Platform App Builder, Architect) are a strong asset
• Experience in Agile or hybrid project environments preferred

What We’re Looking For

• A strategic thinker who can balance long-term vision with day-to-day execution
• A collaborative leader who thrives in cross-functional environments
• A proactive innovator who can identify and drive new initiatives that create business value

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.