Senior Manager, Salesforce Architecture & Platform Strategy
United Way Greater Toronto
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Benefits offered by this job
Job summary
United Way Greater Toronto in Toronto, Ontario is seeking a Senior Manager, Salesforce Architecture & Platform Strategy to lead the Salesforce ecosystem and align it with UWGT's digital transformation.
Reporting to the Director, Information Systems & Technology Solutions (ISTS), you will own the platform architecture, drive scalable solutions across fundraising, donor management, grants, service delivery and outcomes, while ensuring secure integrations and governance.
Qualifications
- Bachelor’s degree in Computer Science or related field or equivalent work experience.
- Salesforce Certifications such as Administrator/Advanced Administrator or Platform App Builder preferred.
- 8–10 years designing, implementing and supporting enterprise Salesforce solutions.
- Minimum 5 years leading Salesforce teams or solution architecture.]
- Experience with Salesforce Nonprofit Cloud or migration from NPSP to NPC is desirable.
- Experience with enterprise integration architecture and APIs.
- Experience with Agile product delivery and working with external partners.
Responsibilities
- Own the overall Salesforce platform architecture and roadmap.
- Design scalable end-to-end Salesforce solutions for fundraising, donor management, and outcomes.
- Define integration paths between Salesforce and other business systems.
- Evaluate new Salesforce capabilities and adoption strategies.
- Define enterprise data models and ensure data quality and governance.
- Lead security and platform risk management and partner with security teams.
- Mentor Administrators, Developers and Business Support Analysts.
Skills
Education
Tools
Job description
Position:Senior Manager, Salesforce Architecture & Platform Strategy
Location: Toronto, Ontario
Job Id:1098
# of Openings:1
We are committed to pay transparency and equity. The hiring range for this role is $95,000 - $103,500 annually.
We wake up to a different alarm.
The issues impacting our communities here in the GTA keep us awake at night. But it’s also
what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.
United Way Greater Toronto is currently seeking a Senior Manager, Salesforce Architecture & Platform Strategy to join our team.
Reporting to the Director, Information Systems and Technology Solutions (ISTS) the Senior Manager, Salesforce Architecture & Platform Strategy will be responsible to provide technical leadership across Salesforce platforms including Nonprofit Success Pack (NPSP), Marketing Cloud, Service Cloud, and future Salesforce solutions such as Grant Making, Experience Cloud, Outcomes Management and more. Working closely with Salesforce Product Owners, Enterprise Architecture, business leaders and implementation partners, the role ensures that Salesforce solutions are scalable, secure, integrated and aligned with UWGT's digital transformation strategy.
Under the direction of the Director, Information Systems & Technology Solutions (ISTS), the Senior Manager, Salesforce Solutions & Platform Architecture is responsible for the strategic design, architecture, governance, implementation and continuous evolution of United Way Greater Toronto's Salesforce ecosystem. In consultation with Salesforce Product Owners, Enterprise Architecture, Security Teams and implementation partners, the role ensures Salesforce solutions are scalable, secure and integrated.
- Own the overall Salesforce platform architecture and technical roadmap, ensuring alignment with UWGT's enterprise technology strategy.
- Design scalable end-to-end Salesforce solutions spanning fundraising, donor management, grants management, service delivery, constituent engagement and outcomes measurement.
- Define integration paths between Salesforce and other business systems.
- Evaluate new Salesforce capabilities and recommend adoption strategies that improve business value and reduce technical debt.
- Define enterprise data models across donors, constituents, agencies, grants, volunteers, campaigns and outcomes.
- Ensure data quality, governance and master data management practices are maintained across the Salesforce ecosystem.
- Partner with analytics teams to support reporting, AI and data-driven decision-making.
- Assess AI use cases, data readiness, governance requirements and responsible AI controls.
- Evaluate AI, automation and analytics capabilities across the Salesforce ecosystem.
- Recommend platform enhancements that improve constituent experience, operational efficiency and business decision-making.
- Work closely with Salesforce Product Owners to prioritize platform enhancements.
- Guide solution configuration, development and custom development activities.
- Ensure solution quality through architecture reviews, code reviews and testing oversight.
- Support deployment planning and release governance.
- Ensure Salesforce solutions comply with organizational cybersecurity, privacy and data protection standards.
- Partner with enterprise security teams on identity management, access controls, security reviews and platform risk assessments.
- Monitor platform health, security considerations and operational risks.
- Maintain platform documentation including architecture diagrams, standards and operational procedures.
- Lead technical engagement with Salesforce implementation partners.
- Review partner solution designs and challenge recommendations where appropriate.
- Monitor partner performance against project objectives and service levels.
- Participate in vendor selection and solution evaluation activities.
- Lead and mentor Salesforce Administrators, Developers and Business Support Analysts.
- Establish technical standards and development practices.
- Build internal Salesforce capability through coaching and knowledge transfer.
- Foster collaboration between business teams and technical teams.
- Bachelor’s degree in Computer Science or a related field or equivalent work-related experience
- Preferred Salesforce Certifications:
- Salesforce Certified Administrator
- Salesforce Advanced Administrator
- Salesforce Platform App Builder
- 8–10 years designing, implementing and supporting enterprise Salesforce solutions.
- Minimum 5 years leading Salesforce technical teams or solution architecture.
- Experience implementing Salesforce Nonprofit Cloud or leading migration from NPSP to NPC.
- Experience with Salesforce Grantmaking and Outcomes Management solutions is highly desirable.
- Experience with enterprise integration architecture and APIs.
- Experience working with Agile product delivery.
- Experience managing external implementation partners.
- Ability to communicate complex technical concepts to executive audiences.
- Excellent stakeholder management and influencing skills.
- Proven experience leading multidisciplinary technical teams.
- Ability to balance innovation with operational stability.
- Excellent planning, prioritization and organizational skills.
- Commitment to continuous improvement and knowledge sharing.
- Experience managing platforms in the not-for-profit sector is preferred.
- Willingness to actively contribute to the organizational Reconciliation and Equity Framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally
- Defined benefit employer-matching pension
- Life insurance
- Short-term and long-term disability benefits
- Employee and family assistance program (EFAP)
- Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
- Commitment to the well-being and work-life balance for our employees
- Collaborative, high-performing, team focused on long-term and collective success
- Largest United Way world-wide
- Work with the GTA’s top philanthropic leaders
As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.
UWGT is committed to the ethical and responsible use of emerging technologies, including artificial intelligence (AI). While we currently do not use AI for decision-making that produces legal or similarly significant effects, we may use analytics or automation tools to improve donor engagement, personalize experiences, or optimize internal processes.
As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.
As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.
United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.
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