Senior Manager, Sales Operations

National Bank; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Senior Manager, Sales Operations to support regional sales teams. This strategic role involves compensation management, forecasting, and relationship building. Candidates should have extensive sales management experience, excellent communication skills, and advanced understanding of the leasing industry. Attractive benefits and a focus on inclusivity are provided.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Telemedicine service

Qualifications

• Minimum 7 years of sales management experience.
• Excellent verbal and written communication skills.
• Proven interpersonal skills for building and maintaining relationships.

Responsibilities

• Lead annual sales forecasting and budgeting process.
• Build and maintain relationships across internal teams.
• Monitor and report on competitor activities.

Skills

Sales management experience

Communication skills

Analytical skills

Organizational skills

Education

Bachelor’s degree in business or commerce

Tools

MS Office

Job description

Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership-someone who thrives on driving results, building trust, and influencing change.

As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. You’ll serve as the main point of contact between Sales and a range of internal support functions-Marketing, Communications, Credit, Centralized Services, and more-ensuring a seamless flow of information and collaboration. You’ll also be a key stakeholder in managing change initiatives that impact sales.

This is a strategic, hands‑on role with no direct reports, ideal for someone who’s a self‑starter and comfortable working independently at a senior level.

Your role

• Research and make recommendations on sales strategic plans. Develop and implement business processes and systems that drive operational effectiveness. Represent sales at quarterly operations meetings and act as a subject matter expert for IT enhancements impacting sales.
• Lead the annual sales forecasting and budgeting process. Oversee monthly and ad‑hoc sales reporting, including management performance tracking and award programs.
• Oversee and implement annual bonus plans. Provide expert guidance on compensation exceptions and assist in creating sales reports as needed.
• Monitor, analyze, and report on competitor activities and trends. Communicate insights and recommendations to senior management. Research providers for lease products and develop asset profiles.
• Build and maintain strong relationships across internal teams-Regional General Managers, Team Leads, Account Managers, Marketing, Credit, Centralized Services, and more. Develop trust, facilitate teamwork, and support cross‑functional initiatives.
• Communicate ideas and information clearly and diplomatically, especially on sensitive issues. Take initiative to resolve challenges with creativity and sound judgment.
• Manage various sales and marketing projects. Plan and oversee budgets for community sponsorships, corporate memberships, and related activities.
• Deliver high‑quality customer service, always maintaining confidentiality and professionalism in all customer and vendor interactions.

Your Team

Joining our team means being part of a leader in equipment financing, where you'll have the chance to work with a diverse range of clients, tackle unique business challenges, and deliver impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales and will collaborate with Regional General Managers, Team Leads, Account Managers, Marketing, and other various internal departments. If you’re ready to take on exciting projects, build lasting relationships, and grow your career in a dynamic, customer‑focused environment, this is the perfect place for you. Apply now and make a real difference in the success of businesses across Canada!

Requirements

• Minimum 7 years of sales management experience (leasing industry experience is a plus)
• Bachelor’s degree in business or commerce (or equivalent post‑secondary education)
• Advanced understanding of the leasing industry and expert knowledge of corporate policies / procedures
• Excellent verbal and written communication skills
• Demonstrated ability to lead change and promote organizational growth
• Superior time management, prioritization, and organizational skills
• Proven interpersonal skills for building and maintaining relationships at all levels
• Strong analytical and creative problem‑solving abilities
• Meticulous attention to detail and the ability to juggle multiple tasks
• High proficiency in MS Office, especially Excel and Word
• Absolute discretion and ability to handle confidential information with care

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we’re looking for talented individuals to join us on this exciting journey. While you’ll begin your role at a CWB location, you’ll be part of a forward‑thinking team preparing for a seamless move to NBC.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!