Senior Manager - Risk Consulting - FSRM Fraud

EY; Toronto; On-site; CAD 148,000 - 223,000; Full time

Benefits offered by this job

Mental health support benefits

Wellbeing benefit

Job summary

EY is seeking a Senior Manager in Fraud within Financial Services Risk Management to lead complex engagements and drive fraud transformation for Canadian financial institutions. You will oversee strategy, controls, analytics, and technology implementations while managing cross-functional teams and client relationships.

Based in Toronto, the role emphasizes executive communication, stakeholder engagement, and business development to expand EY's fraud services across the Canadian market.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Risk Management, Data Analytics, or a related field.
• 10+ years of relevant experience in fraud risk, financial crime, consulting, banking, or risk management.
• Demonstrated experience leading large client engagements and teams.
• Experience with fraud technologies, fraud analytics, investigations, or financial crime transformation initiatives.
• Professional certifications (CFE, CAMS, CFA, CPA, FRM, or similar) are assets.

Responsibilities

• Lead fraud risk management, transformation, and technology engagements for banking and financial services clients.
• Serve as the primary client contact for executive stakeholders and provide trusted advisory services.
• Oversee fraud strategy, operating model design, fraud controls, investigations, analytics, and fraud technology implementations.
• Lead multidisciplinary teams across business, technology, operations, risk, compliance, and external vendors.
• Drive business development activities including proposals, pursuits, relationship management, and thought leadership.
• Coach, mentor, and develop managers, senior consultants, and consultants.

Skills

Fraud risk management

Stakeholder management

Executive communication

Project leadership

Education

Bachelor's degree in Business, Finance, Accounting, Risk Management, Data Analytics, or related field

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

EY's Financial Services Risk Management (FSRM) practice helps financial institutions manage fraud risk, strengthen controls, improve customer protection, and comply with evolving regulatory expectations. As a Senior Manager within the Fraud practice, you will lead complex client engagements, oversee large-scale fraud transformation initiatives, and support business growth across the Canadian market.

Key Responsibilities

• Lead fraud risk management, fraud transformation, and fraud technology engagements for banking and financial services clients.
• Serve as the primary client contact for executive stakeholders and provide trusted advisory services.
• Oversee fraud strategy, operating model design, fraud controls, investigations, analytics, and fraud technology implementations.
• Lead multidisciplinary teams across business, technology, operations, risk, compliance, and external vendors.
• Manage engagement economics, project delivery, quality assurance, and risk management.
• Drive business development activities including proposals, pursuits, relationship management, and thought leadership.
• Coach, mentor, and develop managers, senior consultants, and consultants.
• Contribute to the growth of the FSRM Fraud practice and development of new service offerings.

Client Advisory & Stakeholder Management

• Act as a trusted delivery lead to client executives and program leaders by translating business priorities into executable technology outcomes and making execution risks visible early.
• Lead decision-oriented working sessions that force clarity on scope, ownership, dependencies, trade-offs, readiness gaps and next actions.
• Build credibility with business, technology, operations, vendor and executive stakeholders by being direct, fact-based, delivery-oriented and consistently reliable under pressure.
• Communicate progress, blockers, risks, recommendations and recovery actions with clarity, using evidence-based status reporting and practical next steps.
• Constructively challenge unrealistic timelines, unclear scope, weak ownership, untested assumptions and vendor commitments that create go-live risk.
• Maintain the confidence of senior stakeholders while still being hands‑on enough to know whether the work is truly moving.

Business Development & Practice Support

• Support proposals, RFP responses and solution design with credible delivery assumptions, staffing models, risks, dependencies, implementation paths and go‑live considerations.
• Contribute to Fraud Technology offerings by codifying practical delivery playbooks, reusable plans, readiness checklists, risk patterns, cutover approaches, testing approaches and lessons learned from real banking implementations.
• Bring practical insight on what works in fraud technology delivery, including vendor‑led implementation, agile‑at‑scale, systems integration, data migration, testing automation, production readiness and operational stabilization.

Team Leadership & Collaboration

• Lead onshore, nearshore, offshore, client and vendor team members with clear expectations, outcome ownership and timely intervention when delivery is at risk.
• Create a high‑accountability delivery culture where teams surface issues early, solve problems directly and focus on measurable progress.
• Raise the bar for fraud consulting delivery capability by coaching teams on execution discipline, release readiness, client communication, defect management, dependency management and delivery leadership under pressure.
• Be comfortable stepping into unstructured situations, creating clarity quickly and becoming a trusted delivery lead for senior stakeholders.

Skills And Attributes For Success

• Deep understanding of fraud risk management within financial services.
• Experience across fraud domains such as payments, cards, digital banking, lending, deposits, account takeover, identity fraud, and financial crime.
• Strong stakeholder management and executive communication skills.
• Proven program delivery and project leadership experience.
• Ability to translate complex risks into practical business solutions.
• Strong analytical, problem‑solving, and people leadership capabilities.

What We Look For

• Bachelor's degree in Business, Finance, Accounting, Risk Management, Data Analytics, or a related field.
• 10+ years of relevant experience in fraud risk, financial crime, consulting, banking, or risk management.
• Demonstrated experience leading large client engagements and teams.
• Experience with fraud technologies, fraud analytics, investigations, or financial crime transformation initiatives.
• Professional certifications (CFE, CAMS, CFA, CPA, FRM, or similar) are considered assets.

Ideally, You’ll Also Have

• Experience with Agile delivery, DevOps, release management and modern delivery models in environments where agile ceremonies are tied to actual delivery outcomes.
• Experience in large-scale fraud transformation programs with multiple vendors, system integrators, internal technology teams, business owners, risk/compliance stakeholders and production readiness gates.

This job posting relates to an existing vacancy within our organization.

What We Offer

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional,financialand social well-being:

• $5,000 per year for mental health support benefits
• Wellbeing benefit of$1,200/year

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $148,000 to $222,500

Explore how a career at EY is yours to build at https://www.ey.com/en_ca/careers/personalized-career-development

Discover how, when and where you can work at https://www.ey.com/en_ca/careers/flexibility-mobility

Inclusiveness at EY

Inclusiveness is the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fuelled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.