Senior Manager, RCM Change Management

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Manager for RCM Change Management to spearhead transformational initiatives. This role involves leading change management strategies, providing advisory support, and fostering collaboration across teams. You will play a pivotal role in enhancing compliance standards and driving effective change within the organization. Join a dynamic and progressive team where your leadership will make a significant impact, and enjoy a comprehensive rewards program that values your contributions and supports your professional growth.

Benefits

Comprehensive Total Rewards Program

Flexible Benefits

Leadership Development Opportunities

Agile Work Environment

Impactful Work

Collaboration with Executives

Qualifications

• 5+ years of experience in leading transformational change management.
• Ability to work on multiple projects simultaneously and build relationships.

Responsibilities

• Lead development and execution of change management strategies.
• Work with cross-functional teams to build change readiness strategies.

Skills

Transformational Change Management

Communication Skills

Project Management

Stakeholder Engagement

Facilitation Skills

Education

Degree in Business Administration

Degree in Finance

Job description

Job Summary

As part of the Regulatory Compliance Management (RCM) team, the Senior Manager, RCM Change Management (the “Senior Manager”) plays a key part in supporting transformational change initiatives that enhance RBC’s RCM Program and raise the bar in driving change.

Job Description

What is your opportunity?

You will a key part in supporting transformational change initiatives that enhance RBC’s RCM Program and raise the bar in driving change. As the Senior Manager, RCM Change Management, you will also be responsible for the establishment and execution of change programs for RCM initiatives/projects and for material updates to enterprise-wide Compliance policies and standards. You will provide advisory support to Segment and Functions compliance teams on the change programs.

What will you do?

RCM Change Management

• Lead the development, communication, and execution of change management strategies for RCM initiatives and policy/standard update projects, including conducting assessments and developing transition plans to drive awareness, faster adoption, and greater sustained change.

• Work in partnership with cross-functional teams to build and implement change readiness strategies for Compliance RCM.

• Lead workshops and meetings to identify impact risks, anticipate issues and develop specific plans to mitigate or address concerns for change initiatives.

• Report on change and readiness progress, identify concerns with successful delivery, and develop solutions with key stakeholders.

• Support the Director, RCM Methodologies and Technology in preparing change progress reporting to CSOC, leadership forums and Compliance Working Groups.

• Provide leadership to, and day-to-day management of the Manager, RCM Change Management.

Advisory

• Provide advisory in relation to RCM Change Programs for Segment and Functions compliance teams.

• Provide support to training related to RCM initiatives and policy/standard updates, as required.

What do you need to succeed?

Must-have

• 5+ years of experience leading/supporting transformational change management

• Excellent verbal and written communication skills

• Ability to work on multiple projects simultaneously

• Ability to effectively interact and build relationships with cross-functional stakeholders

• Effective facilitation and presentation skills

• Degree in Business Administration, Finance or equivalent

Nice-to-have

• Working knowledge or experience in financial services

What’s in it for you?

We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in an agile, collaborative, progressive, and high-performing team

• The opportunity to interface with executives from many different parts of the organization

Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-09

Application Deadline:

2025-05-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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