Senior Manager, Product Support

Metso Corporation; Southwestern Ontario; On-site; CAD 95,000 - 120,000; Full time

Job summary

A global technology company is seeking a Senior Manager, Product Support to enhance product support for their capital equipment services. This role involves strategic leadership in customer engagement and technology integration for HPGR and Dry Grinding technologies. The ideal candidate will have a degree in engineering and extensive experience in product management, with a focus on building global customer relationships and identifying growth opportunities.

Benefits

Extensive learning opportunities

Generous benefits plan

Annual bonus programs

Hybrid working possibilities

Comprehensive medical benefits

Gender neutral parental leave

Paid Volunteer Leave

Qualifications

• 10+ years' experience in product management, sales, or business development within relevant sectors.
• Proven ability to lead and influence in a global organization.
• Willingness to travel regularly.

Responsibilities

• Build and maintain relationships with key customers.
• Conduct technical presentations, workshops, and collaborative activities.
• Contribute to product strategy by providing customer insights.

Skills

Technical understanding of HPGR technology

Excellent communication

Stakeholder management

Strategic thinking

Commercial mindset

Education

Degree in Engineering, Metallurgy, or Process disciplines

Job description

Select how often (in days) to receive an alert:

Senior Manager, Product Support

Primary Location:
Perth, AU Eagle Farm, Brisbane, QLD, AU West Perth, WA, AU Sydney, NSW, AU Centurion, ZA Adelaide, SA, AU

Job posting end date: 11/29/2025

We’re seeking an experienced and commercially minded Senior Manager - Product Support to lead product support activities across Metso’s HPGR and Dry Grinding Product Group.

This is a key global role focused on both capital equipment and service segments, bringing together technology, customer engagement, and strategy to drive the success of Metso’s products and services.

As the link between engineering, sales, and market area teams, you’ll strengthen customer relationships, identify growth opportunities, and enhance the performance of our capital and service offerings within HPGR and Dry Grinding.

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

What You’ll Do

• Build and maintain relationships with key customers, engineering houses, and consultants, identifying and developing new market opportunities.
• Conduct technical presentations, workshops, and promotional activities in collaboration with Marketing and Sales teams.
• Support customers in integrating and optimising HPGR technology within comminution circuits.
• Provide expert input during proposal development, ensuring solutions align with customer needs, technical requirements, and market expectations.
• Contribute to product strategy by feeding back insights on performance, pricing, and customer experience to Product Line and Engineering teams.
• Support Market Area teams with training, opportunity development, and strategic sales planning.
• Lead the handover of successful sales to project execution teams to ensure smooth delivery.

What We’re Looking For

• Degree in Engineering, Metallurgy, or Process disciplines (or equivalent experience in product, sales, or business development).
• 10+ years’ experience in product management, business development, or technical sales within mining, mineral processing, or heavy industry.
• Strong technical understanding of HPGR and/or other comminution technology would be advantageous.
• Proven ability to lead and influence within a global matrix organisation.
• Excellent communication and stakeholder management skills across diverse cultures.
• Strategic thinker with a strong commercial mindset and customer focus.
• Willingness to travel regularly both domestically and internationally.

Why Join Us?

• Extensive learning opportunities- ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety- benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus- global incentive programs tied to business and performance targets.
• Hybrid working possibilities- while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support- leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture– we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority– both your physical and mental health is our priority
• Additional Annual Leave benefit -your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave -18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease -this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisurebenefits including discounted car rental and accommodation for leisure travel around the world.

At Metso, you’ll be part of a global team driving innovation in mineral processing technology. You’ll collaborate with experts across product lines and regions, developing solutions that improve performance and sustainability for our customers worldwide.

This is your opportunity to step into a senior leadership role where your technical expertise and strategic thinking will shape the future of Metso’s HPGR and Dry Grinding portfolio.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.