Senior Manager, Product Owner Toronto, Canada

Momentum Financial Services Group; Toronto; Hybrid; CAD 127,000 - 135,000; Full time

Benefits offered by this job

Discretionary annual bonus

Health and dental plans with 100% of ​

Job summary

Momentum Financial Services Group is seeking a Senior Manager, Product Owner to own product value and backlog, partnering with PM and SM to deliver increments in sprints. You will define vision, outcomes, and success metrics, align with stakeholders, and manage the backlog with roadmaps and release goals.

The role requires leadership, cross-functional collaboration, and strong Agile experience to drive Money Mart’s fee-based product portfolio and omnichannel initiatives.

Qualifications

• 5–8+ years in product/BA/solution roles; strong discovery, prioritization, stakeholder management; Agile PO experience (must-have)
• Strong knowledge of Agile methodologies and experience in Agile environments
• Skilled communicator with excellent presentation and leadership abilities
• Strong analytical and problem-solving skills, with a customer-first mindset
• Ability to manage multiple projects and priorities in parallel
• Proficiency in product management tools such as Jira, Trello, Smartsheet, MS Project, or GanttPRO

Responsibilities

• Define product vision, outcomes, and success metrics; align with stakeholders
• Backlog Ownership-Author/ prioritize epics and stories; ensure Definition of Ready/Done; maintain roadmap and release goals
• Delivery Partnership - Collaborate with SM and team during Planning/Review/Refinement; accept completed stories
• Governance & Gates - Provide value rationale and readiness evidence at gate reviews; PM owns the gate process
• Defines business strategy and translates into actionable plans across functions
• Makes independent decisions with functional or project-level impact; escalates only major issues
• Oversees daily work of a small team; assigns tasks and monitors results
• Influences stakeholders through well-structured communication. Builds strong relationships across departments and represents the team externally
• Solves complex problems requiring conceptual thinking and synthesis of varied information
• Develop and execute the product strategy for Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange
• Balance short-term commercial performance with long-term strategic transformation initiatives
• Identify opportunities to increase revenue and profitability through pricing optimization, product enhancements, customer journey improvements, operational efficiencies, and new distribution channels
• Partner closely with Marketing to improve customer acquisition, conversion, retention, and lifetime value through optimized campaigns, offers, messaging, and customer experiences
• Analyze customer behaviour, product performance, market trends, and competitive activity to uncover actionable insights and recommend data-driven improvements
• Evaluate and prioritize new product features, strategic partnerships, vendor relationships, and fintech capabilities that strengthen the customer value proposition and accelerate growth
• Lead the development of business cases, financial models, and strategic recommendations to support investment decisions and new product initiatives
• Define product requirements and collaborate with Technology, Digital, Operations, and Retail teams to deliver product enhancements and new capabilities
• Develop the long-term roadmap for modernizing the fee-based product portfolio, including opportunities to digitize traditionally retail-based services and create seamless omnichannel customer experiences
• Monitor key performance indicators, customer feedback, and financial results to identify opportunities for growth, profitability, customer satisfaction, and operational improvements
• Present strategic recommendations, product performance updates, and investment proposals to senior leadership
• Stay informed on emerging technologies, customer trends, payments innovation, and the competitive landscape to ensure Money Mart remains competitive in a rapidly evolving financial services market

Skills

Agile PO experience

Agile methodologies

Stakeholder management

Communication

Analytical thinking

Multitasking

Leadership

Backlog management

Cross-functional collaboration

Education

Bachelor's degree in business, Commerce, Economics, Engineering, or related discipline

Tools

Jira

Trello

Smartsheet

MS Project

GanttPRO

Job description

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

• Compensation Philosophy:Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.
• Discretionary Annual Bonus:Enjoy the opportunity for a discretionary bonus based on individual performance and company success.
• Comprehensive Benefits:Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.
• Retirement Plans:Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.
• Hybrid Work Environment:Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.
• Perks and Rewards:Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Senior Manager, Product Owner

Own product value and the backlog to maximize outcomes. Partner with PM (plan/gates) and SM (process) so the team can deliver increments in sprints.

The role

• Define product vision, outcomes, and success metrics; align with stakeholders.
• Backlog Ownership-Author/ prioritize epics and stories; ensure Definition of Ready/Done; maintain roadmap and release goals.
• Delivery Partnership - Collaborate with SM and team during Planning/Review/Refinement; accept completed stories
• Governance & Gates - Provide value rationale and readiness evidence at gate reviews; PM owns the gate process
• Defines business strategy and translates into actionable plans across functions
• Makes independent decisions with functional or project-level impact; escalates only major issues
• Oversees daily work of a small team; assigns tasks and monitors results.
• Influences stakeholders through well-structured communication. Builds strong relationships across departments and represents the team externally.
• Solves complex problems requiring conceptual thinking and synthesis of varied information.

H ow You’ll Make an Impact :

• Develop and execute the product strategy for Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange.
• Balance short-term commercial performance with long-term strategic transformation initiatives.
• Identify opportunities to increase revenue and profitability through pricing optimization, product enhancements, customer journey improvements, operational efficiencies, and new distribution channels.
• Partner closely with Marketing to improve customer acquisition, conversion, retention, and lifetime value through optimized campaigns, offers, messaging, and customer experiences.
• Analyze customer behaviour, product performance, market trends, and competitive activity to uncover actionable insights and recommend data-driven improvements.
• Evaluate and prioritize new product features, strategic partnerships, vendor relationships, and fintech capabilities that strengthen the customer value proposition and accelerate growth.
• Lead the development of business cases, financial models, and strategic recommendations to support investment decisions and new product initiatives.
• Define product requirements and collaborate with Technology, Digital, Operations, and Retail teams to deliver product enhancements and new capabilities.
• Develop the long-term roadmap for modernizing the fee-based product portfolio, including opportunities to digitize traditionally retail-based services and create seamless omnichannel customer experiences.
• Monitor key performance indicators, customer feedback, and financial results to identify opportunities for growth, profitability, customer satisfaction, and operational improvements.
• Present strategic recommendations, product performance updates, and investment proposals to senior leadership.
• Stay informed on emerging technologies, customer trends, payments innovation, and the competitive landscape to ensure Money Mart remains competitive in a rapidly evolving financial services market.

What You Bring :

• 5–8+ years in product/BA/solution roles; strong discovery, prioritization, stakeholder management; Agile PO experience (must-have)
• Strong knowledge of Agile methodologies and experience in Agile environments
• Skilled communicator with excellent presentation and leadership abilities
• Strong analytical and problem-solving skills, with a customer-first mindset
• Ability to manage multiple projects and priorities in parallel
• Proficiency in product management tools such as Jira, Trello, Smartsheet, MS Project, or GanttPRO
• Collaborative mindset, able to align and work effectively across diverse teams and stakeholders
• Proven success managing backlogs, leading Agile ceremonies, and delivering customer-facing products

Education

• Bachelor's degree in business, Commerce, Economics, Engineering, or a related discipline.

Please note: The salary range for this position is between C$ 127,000 to C$ 135,000

Committed to Equal Opportunity : M FSG is committed to accommodating applicant s up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation , MFSG will work with you to determine how to meet your needs.

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current positionwithin our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.