Senior Manager, Product and Operations, AI/ML Science

Lululemon Athletica Inc.; Vancouver; Hybrid; CAD 271,000 - 355,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus program

Extended health and dental

Paid time off

Retirement plan matching

Parental top-up

Development courses

Job summary

lululemon is seeking a Senior Manager, AI/ML Science to lead a team of Applied AI/ML Scientists within the Enterprise Data & AI group. You will drive operational intelligence projects—demand forecasting, supply chain optimization, and pricing-related models—ensuring rigorous evaluation and production-ready results.

You will set scientific direction, mentor researchers, and collaborate with AI/ML engineering, data engineering, product, and business stakeholders to deliver scalable impact.

Qualifications

• Degree in a quantitative field (e.g., Physics, CS, OR, Eng) or equivalent.
• 10+ years with Bachelor’s, 8+ with Master’s, or 6+ with PhD.
• Decide modelling approach, evaluation design, and integration with downstream systems.
• Establish AI/ML standards, experimentation protocols, responsible AI, and model documentation.

Responsibilities

• Lead AI/ML science work from problem framing to production-ready solutions.
• Set scientific direction for AI/ML capabilities and algorithm choices.
• Contribute hands-on to critical scientific work and ensure technical credibility.
• Establish standards, protocols, and governance across experimentation and evaluation.
• Manage stakeholder relationships across technology and business teams.

Skills

AI/ML expertise

Leadership

Communication

Stakeholder management

Experimentation

Education

Bachelor's or Graduate degree in a quantitative discipline

PhD with 6+ years experience (optional)

Job description

Senior Manager, Product and Operations, AI/ML Science

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Enterprise Data & AI team is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and products that enable the enterprise to operate with intelligence at scale. The team leads the design and delivery of a trusted unified data foundation, advanced analytics capabilities, and AI solutions across lululemon’s vertically integrated retail ecosystem, embedding strong data governance and responsible AI practices from the very beginning.
By applying AI to critical business challenges and creating new, transformative AI solutions, the team helps reshape how lululemon operates. Through deep partnership with product, technology, and business teams, Enterprise Data & AI accelerates product innovation, unlocks measurable value, elevates guest and educator experiences, and drives enterprise efficiency.

core responsibilities

As a Senior Manager, AI/ML Science, you lead a team of Applied AI/ML Scientists, setting scientific direction, building delivery capability, and ensuring your team produces rigorous AI/ML solutions that drive measurable business value. You lead a team of scientists who are deep in the inner workings of AI/ML — with the expertise to modify and adapt models, improve performance by making changes to model architecture, and design new algorithms to solve problems, with a focus on operational intelligence including: demand forecasting, supply chain optimization, assortment optimization, space optimization, pricing & markdown optimization, etc.
You establish AI/ML science best practices spanning method selection, solution design, experimentation, and responsible AI, manage performance, coach team members on scientific craft and business problem-solving, and create an environment that fosters innovation and rigorous evaluation. You maintain strong technical credibility, partner closely with AI/ML engineering, data engineering, product, and business stakeholders, and ensure AI/ML science work is delivered with statistical rigour and translates effectively into production impact.

• Own the development and delivery of the team's AI/ML science work from business problem framing through validated solutions ready for production — designing operating rhythms, sequencing experimentation and model development workstreams, managing dependencies, and making execution trade-offs that keep programs on track
• Set scientific direction for the AI/ML science capability area — translating business problems into solution approaches, making algorithm and modelling choices within scope (existing models vs. new), model architecture and adaptation), and leading work that goes beyond applying existing models to modifying, adapting, or designing new algorithms and model architectures to achieve desired performance on specific problems
• Contribute hands‑on to critical scientific work including solution design, methodology selection, model development, and evaluation on the team's most complex and ambiguous problems — demonstrating best practices, unblocking the team, and maintaining technical credibility
• Establish AI/ML science standards for the team — including experimentation protocols, evaluation rigour, bias and fairness testing, responsible AI assessment, and model documentation — building the expectation that scientists own the integrity of their solutions end‑to‑end
• Manage complex stakeholder relationships across the capability area - influencing without authority, aligning competing priorities across technology and business partners, and building the cross‑functional trust that enables delivery at scale

qualifications

• Bachelor's or Graduate degree in a quantitative discipline such as Physics, Computer Science, Industrial Engineering, Operations Research, Optimization, Electrical/Computer Engineering, or equivalent experience
• Bachelor’s with 10+years of experience, or Master’s with 8+ years of experience, or PHD with 6+ years of experience
• Make methodological and architectural decisions for the team's AI/ML solutions spanning modelling approach, evaluation design, and integration with downstream systems, balancing scientific rigour with business constraints
• Prioritize AI/ML scientific investments within the team's scope, weighing applied research directions, experimentation infrastructure, and emerging method adoption against expected business value
• Establish the team's AI/ML solution design and evaluation systems — experimentation protocols, evaluation criteria, responsible AI assessment, and model documentation — to enable rigorous and repeatable scientific delivery

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $189,740 - $249,040 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.