Senior Manager, Process & Product

SSENSE; Montreal; Hybrid; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Extended health benefits

Parental top up

Employee discount

Telemedicine access

Retirement plan matching

Job summary

SSENSE, a Montreal-based global technology platform, seeks a Senior Manager, Process & Product to lead a team shaping Planning, Merchandising, and Creative platforms. You bridge commercial needs and engineering across the full product lifecycle, driving AI-enabled tooling and scalable workflows.

In this role you will define a 12-18 month technical roadmap, coach managers, optimize UI/UX, and ensure platform health through vendor evaluations and SaaS integrations.

Qualifications

• 7+ years in product management, business process engineering, or digital operations in ecommerce/retail tech.
• 3+ years directly managing digital delivery teams.

Responsibilities

• Define and execute a 12-18 month technical roadmap for Planning, Merchandising, and Creative domains.
• Coach a team of Product and Process Managers across user research, UI/UX prototyping, functional scoping, and rollout management.
• Lead UI/UX improvements and automated business processes to reduce context switching and data entry.
• Integrate AI/ML capabilities (Generative AI asset creation, intelligent assistants, automated tagging) into core enterprise tools.
• Oversee platform health in executive reviews and manage vendor evaluations, SaaS integrations, and platform stability.

Skills

Product management

People leadership

Strategic planning

UI/UX collaboration

AI/ML awareness

Education

Bachelor's degree in Business Technology/Computer Science

MBA (preferred)

Six Sigma Green Belt

Professional Product Management Certification

Tools

Assortment Planning Tools

Merchandising Engines

Creative/DAM/PIM platforms

Job description

About Us:

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

As the Senior Manager, Process & Product, you will lead a specialized team responsible for shaping SSENSE's Planning, Merchandising, and Creative platforms. Acting as the critical bridge between commercial stakeholders and software engineering, you will oversee the complete product lifecycle - from business process design and UI/UX architecture to complex tooling functionality. Ultimately, you will balance strategic portfolio governance, people leadership, and workflow optimization to translate commercial requirements into high-performing, AI-enhanced software capabilities.

What You Will Do:

• Partner with executive stakeholders to define and execute a 12-18 month technical roadmap for Planning, Merchandising, and Creative domains, aligning technology delivery with commercial objectives.
• Coach a high-performing team of Product and Process Managers across user research, UI/UX prototyping, functional scoping, and rollout management.
• Guide the team in delivering friction-free, intuitive UI/UX layouts and automated business processes that eliminate context switching and redundant data entry.
• Direct the integration of advanced AI/ML capabilities (e.g., Generative AI asset creation, intelligent assistants, automated tagging) into core enterprise tools to maximize task velocity.
• Serve as the principal liaison for platform health in executive reviews (S&OP/WBRs) while overseeing third-party vendor evaluations, SaaS integrations, and platform stability.

Qualifications:

• 7+ years in product management, business process engineering, or digital operations (ideally in e-commerce/retail tech), with 3+ years directly managing digital delivery teams.
• Bachelor's degree in Business Technology, Computer Science, or related field (MBA preferred), along with a required Six Sigma Green Belt and Professional Product Management Certification.
• Proven functional ownership of complex enterprise execution software, such as Assortment Planning Tools, Merchandising Engines, and Creative/DAM/PIM platforms.
• Demonstrated track record of evaluating, designing, and shipping AI/ML-enhanced tools, automated content workflows, and predictive decision-support capabilities.
• Deep technical understanding of end-to-end data flow, system integration, and vendor readiness (RFIs/RFPs, contract negotiations).

What Sets You Apart:

• Strategic Connector: Exceptional stakeholder management skills, with a unique ability to translate high-level commercial strategy into clear, executable engineering deliverables across a global matrix.
• Forward-Thinking Visionary: A champion of modern technology who proactively designs productive "Human + AI" operational workflows while coaching peers on ethical AI applications.
• Analytical Problem Solver: Highly capable of diagnosing systemic disruptions in complex workflows and implementing scalable technical or process-based solutions.
• Executive Presence: Superior communication skills with the ability to confidently articulate complex architectural challenges and platform performance metrics to senior leadership.
• Empathetic Coach: A dedicated people leader with a passion for mentoring senior team members, building digital excellence, and fostering a culture of direct accountability.

Why Join Us:

• Extended health and dental benefits, including comprehensive mental health programs and coverage.
• Parental top up program.
• Generous employee discount on ssense.com.
• Access to telemedicine and employee and family assistance program.
• Savings and retirement plan matching contributions.
• Gender Aff… Coverage.
• Opportunity to work with cutting edge technologies and an innovative team that's pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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