Senior Manager, Process Optimization

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Manager, Process Optimization to streamline and automate processes, ensuring compliance and enhancing operational performance. The ideal candidate will have 5-8 years of experience in the financial industry, strong project management skills, and expertise in process re-engineering. Join a team committed to fostering an inclusive environment and driving business value through effective collaboration.

Benefits

Inclusive work environment

Commitment to diversity and accessibility

Qualifications

• At least 5-8 years of experience managing projects within the financial industry.
• Demonstrated track record of process re-engineering from concept to implementation.
• Excellent communication and leadership skills.
• Strong initiative and creative problem-solving skills.

Responsibilities

• Document and manage business processes, ensuring compliance.
• Recommend policies and procedures for operations.
• Coordinate updates to the inventory of business processes.
• Ensure adherence to legal, compliance, AML, and risk requirements.
• Understand day-to-day activities in line with the bank's risk culture.
• Stay updated on best practices in business process documentation.
• Manage projects independently while achieving deliverables.

Skills

Process re-engineering

Process optimization methodologies

Continuous improvement

Lean certification

Project management skills

Communication skills

Leadership skills

Microsoft Office (PowerPoint, Excel)

Creative problem-solving

Teamwork

Education

Certification in Lean, Six Sigma, or other process improvement methodology

Tools

Microsoft Office

Job description

Senior Manager, Process Optimization

Requisition ID: 241080

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for process design, operational requirements and transformational work, collaborating with Banking Operations and Product partners on process design & delivery. In this role, you will support in streamlining and automating processes to drive improvements in operational and financial performance that deliver business value, ensure Service Level Agreements (SLAs) are met, and key performance indicators (KPIs) are trending positively.

What you will be doing

• Document new and existing processes, manage and analyze data, and recommend enhanced business processes
• Recommend policies/processes/procedures, ensuring risk/compliance adherence, communication and delivery of initiatives for Private Banking Operations
• Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams
• Ensure adherence to Legal, Compliance, AML, Privacy, Risk and Fraud requirements, accountable for internal / external audits and ensure supplier management practices awareness through Third Party Risk training
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Stay abreast of leading practices for business process documentation and execution

Do you have the skills to enable you to be successful in this role?

• Demonstrated track record of process re‑engineering from concept to implementation and adoption
• A clear understanding of process optimization and business process streamlining methodologies
• Experience in implementing continuous improvement processes
• Certification in Lean, Six Sigma, or other process improvement methodology
• Thorough knowledge of standard project methodologies and experience leading projects with multiple resources in a cross‑functional, matrixed environment
• At least 5-8 years of experience managing projects within the financial industry.
• Excellent communication skills, leadership skills and relationship building skills are critical to successfully managing project resources / business partners from all levels within the bank and those external to the bank.
• Expert user of Microsoft Office applications, particularly: PowerPoint and Excel
• Strong initiative, forward thinking and creative problem-solving skills focused on delivering results are required to support the implementation and service development initiatives as a part of the global strategy and structure
• Strong team orientation and teamwork skills required
• Ability to run projects independently, managing timelines, tasks and overall deliverables

Location(s): Canada – Ontario – Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.