Senior Manager, Practice Management & Optimization, Organization Effectiveness

TD; Canada; On-site; CAD 115,000 - 164,000; Full time

Job summary

A leading financial institution is seeking a Practice Optimization Lead to enhance operational excellence within the Organization Effectiveness CoE. The ideal candidate will have over 7 years of experience, strong skills in project management, and expertise in AI technologies. This role involves managing complex projects, improving core processes, and developing frameworks to support strategic objectives. A robust understanding of HR and business management is essential. Competitive salary is offered, ranging from 115,600 to 163,200 CAD annually based on experience.

Benefits

Health and well-being benefits

Career development programs

Paid time off

Qualifications

• 7+ years of relevant experience, ideally within financial services or consulting.
• Strong project management, prioritization, and organizational skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee and improve core processes for the CoE.
• Lead cross-functional projects enhancing CoE capability.
• Identify and implement AI-driven solutions for efficiency.

Skills

Project management

Stakeholder management

Data analysis

AI technologies

Process improvement

Education

University degree in HR, organizational development, business management

Tools

Microsoft Office

AI/process automation tools

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Human Resources

Pay Details

115,600 - 163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Organization Effectiveness Centre of Excellence (CoE) at TD is dedicated to advancing organizational design and effectiveness, shaping the Future of Work, and driving Colleague Listening strategies. The CoE supports enterprise-wide initiatives, partnering with HR and business leaders to enable business strategy and sustained performance.

Purpose of the Role

Reporting to the AVP, Organization Effectiveness, the Practice Optimization Lead will drive operational excellence and capability building across the CoE's three pillars: Organizational Design & Effectiveness, Future of Work, and Colleague Listening. In alignment with TD's new strategy, this role is accountable for enabling more simplistic and disciplined execution of CoE initiatives, managing core processes, supporting strategic projects, and identifying opportunities to leverage AI for enhanced efficiency.

Key Accountabilities

• Oversee and continuously improve core CoE processes, including work tracking, prioritization, budget management, and annual calendar planning, with a focus on simplifying execution and driving disciplined operational practices.
• Lead and deliver complex, cross-functional projects that enhance CoE capability, such as designing and managing a Learning calendar, building new frameworks, and supporting transformation initiatives.
• Identify, evaluate, and implement AI-driven solutions to automate and streamline CoE processes, driving efficiency, innovation, and future readiness.
• Enhance and evolve the CoE's operating model by applying operational discipline, leveraging data and analytics, and leading transformation initiatives that support organizational effectiveness.
• Develop and maintain robust work tracking and prioritization systems to ensure transparency, accountability, and alignment with strategic goals.
• Build out CoE capability through the design and delivery of learning programs, peer coaching, and continuous improvement initiatives.
• Partner with CoE pillar leads and stakeholders to ensure alignment and effective execution of practice management standards.
• Utilize metrics and analytics to inform process improvements, measure outcomes, and support data-driven decision making.
• Ensure adherence to TD's governance policies and best practices in all practice management activities.
• Foster a culture of learning, innovation, and capability development within the CoE.

Job Requirements

• 7+ years of relevant experience, ideally within financial services or consulting; knowledge of TD's business is an asset.
• Proven consulting background, with experience navigating ambiguity and operating effectively in complex, dynamic environments.
• Demonstrated success leading complex, multi-stakeholder projects from conception to execution.
• University degree in HR, organizational development, business management, or related discipline; advanced education in AI, process automation, or organization design is an asset.
• Deep expertise in AI technologies, process improvement methodologies, and automation.
• Strong project management, prioritization, and organizational skills; highly organized and detail-oriented.
• Experience designing, implementing, and optimizing CoE operating models, especially in work tracking, prioritization, data/analytics, and capability building.
• Excellent communication and stakeholder management skills.
• Ability to synthesize data and present actionable recommendations to senior leaders.
• High proficiency in Microsoft Office and relevant AI/process automation tools.
• Commitment to inclusiveness and continuous learning.

Preferred Attributes

• Highly organized, with a track record of keeping teams and projects on track.
• Self-starter who proactively seeks opportunities and takes initiative from prompts or emerging needs.
• Passionate about AI and its application to operational efficiency and transformation.
• Comfortable operating in ambiguous situations ('the grey') and adapting to evolving priorities.
• Strategic thinker with strong execution skills.
• Demonstrated experience in operating model design, enhancement, and transformation.
• Collaborative and able to influence across multiple stakeholders.
• Committed to driving simplicity and disciplined execution in support of TD's strategic priorities.

Experience & Education

• Undergraduate degree
• 7+ years of relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

We look forward to hearing from you!