Senior Manager, Payments & Fraud Oversight

RBC; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Senior Manager to oversee the Payments and Fraud programs. The ideal candidate will manage a team and be responsible for executing all aspects of these programs, ensuring accuracy and compliance. A minimum of 7 years of banking experience and strong analytical skills are required. This full-time position offers a competitive Total Rewards Program and opportunities for professional development. Join a dynamic team dedicated to providing exceptional services to clients.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Coaching and professional development opportunities

Opportunities to make a difference

Dynamic and collaborative work environment

Qualifications

• At least 7 years banking experience with supervisory experience.
• At least 5 years of experience in the Payments and Fraud domain.
• Strong experience in banking operations with a focus on dispute management.
• Knowledge of industry best practices around Payments and Fraud.
• Experience managing people.
• Very strong analytical skills.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs.
• Provide guidance to more junior team members.
• Monitor Reg E dispute volumes and team priorities.
• Identify potential gaps in processing and ensure timely resolution.
• Develop and maintain procedures, guides, and tools for Payments & Fraud programs.
• Prepare evidence for oversight testing and audits.
• Manage strategic projects affecting Payments & Fraud programs.

Skills

Adaptability

Business Performance Management

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

Bachelor's Degree or equivalent

Job description

A leading Canadian bank in Toronto is seeking a Senior Manager to oversee the Payments and Fraud programs. The ideal candidate will manage a team and be responsible for executing all aspects of these programs, ensuring accuracy and compliance. A minimum of 7 years of banking experience and strong analytical skills are required. This full-time position offers a competitive Total Rewards Program and opportunities for professional development. Join a dynamic team dedicated to providing exceptional services to clients.