Senior Manager, Operations Excellence

Ontario Medical Association; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading medical association in Canada is seeking a professional to develop, manage, and implement new back office services tailored to member needs. Candidates should possess an undergraduate degree in Business Administration and six to nine years of relevant experience, particularly in physician practice settings. The role emphasizes stakeholder engagement, data analysis, and communication. Alongside a competitive salary, the association offers a flexible hybrid work model and exceptional benefits.

Benefits

Competitive salary

Bonus program

Exceptional group benefits package

Professional development opportunities

Flexible hybrid work environment

Qualifications

• 6-9 years of experience in understanding physician practice settings.
• Experience with practice management is an asset.
• PMI designation is considered an asset.

Responsibilities

• Develop and validate back-office products and services for members.
• Participate in proposal reviews with member reference group.
• Drive member engagement through events and webinars.

Skills

Data analysis

Excellent communication

Stakeholder management

Project management

Negotiation skills

Education

Undergraduate degree in Business Administration or quantitative discipline

Tools

Smartsheet

Job description

Job Summary

This position is responsible for developing, managing, and implementing new back office service offerings for OMA members through a well-developed understanding of physician practice settings. The position will engage vendors and members in the development and validation of products and/or services that meet member needs and develop recommendations for decision-making in alignment with the OMA’s strategy.

How You Will Make a Difference

• Engage in the development and validation of back-office products and services that meet member needs.
• Develop initial product and service proposals in collaboration with relevant OMA departments and vendors.
• Participate in proposal reviews with member reference group and other departments to validate offerings and manage implementation of making the service offering available to membership.
• Drive member engagement through events, webinars and other engagement approaches to bring awareness to new back-office product and service offerings.
• Investigate new and innovative approaches to support optimal physician practice settings (i.e. new back-office service needs, new IT based systems enabling improved workflow, new HR based practices to meet regulatory/practice needs).
• Focus on future methods of improving physician practice settings.
• Monitor key measures related to the uptake of product and service offerings by members to inform next steps in the development of relevant offerings.
• Provide administrative/logistical/cross‑functional collaboration to enable department activities.

Requirements That Are Important to Us

• Undergraduate degree in Business Administration or another quantitative discipline.
• Six to nine years of experience in understanding physician practice settings to relate to the needs of physician groups and guide solution and services development for new service offerings.
• Experience with practice management is an asset.
• PMI designation is considered an asset.
• Ability to gather information, perform data analysis and market research; familiarity with business case development.
• Understanding of physician practice settings (family medicine, community specialist, hospital‑based).
• Ability to lead a cross‑functional team through product/service implementation and manage stakeholder expectations.
• Excellent communication, presentation and relationship‑building skills.
• Experience with procurement processes (RFx) and negotiations.
• Experience in change management and introducing new products/services into physician settings.
• Understanding of health, safety and compliance requirements of physician practice settings.
• Experience with project management or other planning software preferred (Smartsheet).

What Do We Have to Offer You?

• A respectful, bold, responsive and transparent work environment.
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health‑care system.
• An organization committed to equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity.
• A commitment to growth and development through paid professional development and continuous in‑house learning.
• A flexible hybrid work environment.
• Competitive salary and bonus program.
• Exceptional group benefits package, including a spending account and a robust wellness program.
• An organization recognized as Greater Toronto’s Top Employers for five consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons, persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.