Senior Manager - Operations

Wesco; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading service provider in Edmonton is seeking a Senior Manager – Operations to oversee multiple priorities in a dynamic environment. Responsibilities include managing order fulfillment, maintaining service quality through KPIs, and leading a diverse team. The ideal candidate will have over 7 years of experience in operations management, a strong grasp of LEAN methodologies, and effective communication skills. This role offers competitive compensation and the opportunity to lead in a collaborative setting.

Qualifications

• 7+ years’ operations experience, particularly in distribution center facilities.
• Experience in managing teams and individual contributors.
• Capable of managing multiple priorities with urgency.

Responsibilities

• Manage order fulfillment and shipping processes.
• Oversee location management including P&L statements.
• Ensure compliance with internal controls and audit standards.
• Develop annual budgets for the facility.

Skills

Operations management

Customer service

LEAN methodologies

Team leadership

Effective communication

Education

High School Degree or Equivalent

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft PowerPoint

Job description

As a Senior Manager – Operations you will manage multiple priorities in a customer-centered environment. While leading a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. Providing exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and / or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer / sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 7+ years’ operations experience, specifically in distribution center facilities preferred
• Knowledge of Microsoft applications (. Excel, Word, Teams, Power Point)
• Experience managing a group or team of individual contributors and / or indirectly supervises support staff
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Ability to travel 0-25% of the time