Senior Manager, Operational Resilience

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a skilled professional for a position focused on Business Continuity and Disaster Recovery. You will lead a critical team, enhance testing processes, and work closely with various stakeholders to maintain operational resilience. Ideal candidates possess a degree related to business continuity, have strong communication skills, and can demonstrate a background in operational risk. This full-time role offers competitive compensation and the opportunity to make a significant impact.

Benefits

Comprehensive Total Rewards Program

Professional development opportunities

Competitive compensation and flexible benefits

Qualifications

• 3-5 years of combined knowledge in operational risk or business continuity.
• Ability to collaborate and work effectively with diverse teams.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and oversee Business Continuity Testing Center of Excellence.
• Identify process improvement opportunities and create proposals.
• Develop and disseminate information on testing processes.

Skills

Availability Management

Business Continuity and Disaster Recovery (BCDR)

Critical Thinking

Decision Making

Conflict Management

Team Development

Testing Techniques

Education

College or University degree in Business Administration, Technology, or BCM and Emergency Management

Tools

Riskonnect

Microsoft Office

Job description

Job Description

What is the opportunity?

Develops business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

What will you do?

• Lead the Wealth Management Testing Center of Excellence team that is responsible for the creation and execution of test cases covering Business Continuity, Operational Resilience, Incident Management and Third Parties
• Identify opportunities for process improvement and create process improvement proposals
• Developing, enhancing and disseminating information on testing processes, standards and initiatives. Providing support for the development and delivery of training on testing
• Develop & maintain strong relationships with Wealth Management Technology stakeholders to find opportunities to leverage and/or partner Disaster Recovery exercises, to minimize the impact on our Business and Operational stakeholders
• Monitoring and reporting on the compliance of critical processes, services and technology, in accordance with applicable Policies and Standards relating, but not limited to: Business Continuity Risk Management, Third Party Risk Management readiness, Operational Resilience and Incident & Crisis Management
• Supporting businesses in relationships with audit and government regulators on business continuity issues.
• Leading business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Providing support and expertise during live events.
• Developing, processes to log issues/gaps resulting from test scenarios in the Enterprise Issue Management tool, partnering with Business and Operational stakeholders. Monitoring and reporting on the issues to ensure compliance to applicable Policy and/or Standard

What do you need to succeed?

Must-have

• College or University degree in Business Administration, Technology, or BCM and Emergency Management
• 3-5 years of combined knowledge, skill, and background in any of operational risk, risk practices, business continuity
• Knowledge of Enterprise Business Continuity Risk Management, Incident & Crisis Management, Third Party Risk Management and Operational Resilience Standards and Policy
• The ability to collaborate and work effectively in teams, with internal departments or suppliers, building partnerships with stakeholders.
• Excellent written and verbal communication skills coupled with the ability to engage effectively across all levels of the organization.

Nice to Have

• Knowledge of RBC WM Lines of Business: business products / services, processes / workflows.
• Process documentation, Business Architecture, Tabletop testing and/or Workshop facilitation experience.
• Knowledge of Riskonnect (or other BCM tools), Archer, EIM and Microsoft Office tools.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact

Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative, Team Development, Testing Techniques

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-24

Application Deadline: 2026-01-23

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.