Senior Manager, Operational Excellence - Bilingual

Humanise Masterclass; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A forward-thinking media agency is seeking a Senior Manager, Operational Excellence to oversee billing, reconciliation, and operational systems. This role requires 5+ years of experience in a media agency, proficiency in French and English, and strong analytical skills. You will manage the operational infrastructure between our Montreal and Toronto offices, ensuring precision and accountability in financial management. The position offers a hybrid work model with generous vacation and well-being benefits.

Benefits

Hybrid Work Model

Generous Time Off

Comprehensive Health Insurance

Active Well-Being Reimbursement

Discounts on Green Transportation

Qualifications

• 5+ years of operational excellence experience in media agency.
• Proven track record of improving margins and operational workflows.
• Proficient in handling large datasets with Excel.

Responsibilities

• Oversee end-to-end billing cycle with attention to detail.
• Lead monthly reconciliation process and manage discrepancies.
• Act as Subject Matter Expert for Mediaocean and Prisma.

Skills

Bilingualism in French and English

Leadership and strong communication skills

Analytical Rigour in Excel

Problem-solving and curiosity

Tools

Mediaocean (Spectra/Aura)

Prisma

SQL

Job description

A forward-thinking media agency is seeking a Senior Manager, Operational Excellence to oversee billing, reconciliation, and operational systems. This role requires 5+ years of experience in a media agency, proficiency in French and English, and strong analytical skills. You will manage the operational infrastructure between our Montreal and Toronto offices, ensuring precision and accountability in financial management. The position offers a hybrid work model with generous vacation and well-being benefits.