Senior Manager Oncology Patient Support Services (Field-based)

Shoppers Drug Mart; Mississauga; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading pharmacy chain in Canada is seeking a Senior Manager for Oncology Patient Support Services to lead initiatives in improving patient care and support. The ideal candidate will have extensive experience in oncology care, strong stakeholder engagement skills, and a deep understanding of the Canadian healthcare landscape. This full-time role requires expertise in the oncology patient journey and collaboration with diverse healthcare providers. Join us to innovate health and wellness across Canada.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• Three to five years of experience in oncology care, specifically as an Oncology Drug Access Navigator/Coordinator.
• Strong understanding of oncology patient support programs.
• Exceptional interpersonal and communication skills to influence stakeholders.

Responsibilities

• Act as subject matter expert in the oncology patient journey.
• Build and foster key oncology stakeholder relationships.
• Support business development including program proposals.

Skills

Experience in oncology care

Stakeholder engagement

Interpersonal and communication skills

Knowledge of oncology patient support programs

Bilingualism

Job description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Manager Oncology Patient Support Services (Field-based)

Nature and Scope

The Senior Manager of Oncology Program Excellence is responsible for contributing to the success of the oncology patient support program (PSP) portfolio at SHN. The Senior Manager brings expertise in oncology patient care and a deep understanding of the overall Canadian oncology healthcare landscape, including the operational aspects of patient support programs. Through a developed network with diverse stakeholders in the oncology community, including DANs (Drug Access Navigator/Coordinator), clinics, patient associations/groups and healthcare providers, the individual will translate key insights from these relationships into strategies that will influence program decisions to design and improve the delivery of patient support programs that meet the oncology patient needs.

Location

This is a field-based position located in Ontario. Regular in-office presence at the SHN Mississauga location will be required for team meetings and training.

What you will do:

• Act as subject matter expert (SME) in the oncology patient journey and contribute as an individual to a cross‑functional program team.
• Share oncology therapeutic knowledge and expertise through training and feedback mechanisms to program team members.
• Stay up to date on the national oncology healthcare landscape that encompasses treatment access and affordability.
• Stay informed about the latest advancements in oncology research, treatment, real‑world evidence from PSPs, access, and affordability.
• Stay current on legislative changes that affect patient support programs.
• Participate and gather the latest trends and developments on program offerings and technology from external sources, including conferences.
• Act as an internal consultant in the development of oncology program resources, ensuring they meet both client and patient needs (including health literacy).
• Identify and map key stakeholders within the oncology ecosystem (e.g., patient advocacy groups, healthcare professionals, DANS, industry partners).
• Build and foster key oncology stakeholder relationships to understand and implement engagement strategies and ensure alignment with organization goals.
• Act as a liaison between the organization and various stakeholders, facilitating communication and collaboration.
• Conduct regular meetings, consultation/advisory workshops, and other engagement activities to build relationships and gather feedback.
• Support the business development process including proposal development and launching new programs.
• Attend client presentations and offer expert advice on program design and offerings.

Required Skills and Qualifications:

• Three to five years of experience in oncology care, including time as an Oncology Drug Access Navigator/Coordinator.
• Strong understanding of oncology patient support programs.
• Knowledge of the oncology care landscape, including patient/caregiver needs and reimbursement processes across provinces and territories.
• Awareness of current trends and evidence-based guidelines in oncology care, including product pipelines.
• Experience in stakeholder engagement, including oncologists, oncology pharmacists, oncology nurses, and patient association staff.
• Exceptional interpersonal and communication skills, with the ability to build rapport and influence stakeholders.
• Knowledge of how to work with patient advocacy and community groups.
• An extensive knowledge of the Canadian healthcare system.
• Understanding of the Canadian market access process, including health care technology assessments and public and private payer listing process.
• Ability to work independently and as part of a cross‑functional team.
• Excellent communication, interpersonal, and organizational skills.
• Bilingualism is an asset.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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