Senior Manager, Implementation - Hybrid (Vancouver)

Brex; British Columbia; Hybrid; CAD 188,000 - 235,000; Full time

Job summary

A leading financial technology company is seeking a Front-line Manager to lead the Consultants team responsible for implementing customers to its platform. This role, based in Vancouver, combines team management with strategy development while offering flexibility with hybrid work arrangements. Candidates should have significant management experience in the SaaS or financial services sector and a strong record of team development.

Benefits

Hybrid work environment

Up to four weeks of fully remote work per year

Qualifications

• 5+ years of previous management experience at a b2b SaaS company or financial services company in an implementation or customer success role.
• 10+ years of Global Implementation experience in Financial, Expense Management, or ERP Software space.
• Proven record of converting direct reports from 'good' to 'great'.

Responsibilities

• Manage a team of Consultants providing mentoring and coaching.
• Contribute to the strategy of the team and execute on new ideas.
• Support the team in escalation management.

Skills

Management Experience in SaaS

Project Management

Customer Success Engagement

AI Tools Utilization

Team Development

Job description

A leading financial technology company is seeking a Front-line Manager to lead the Consultants team responsible for implementing customers to its platform. This role, based in Vancouver, combines team management with strategy development while offering flexibility with hybrid work arrangements. Candidates should have significant management experience in the SaaS or financial services sector and a strong record of team development.