Senior Manager, Human Resources

Ensemble; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading travel agency consortium in Toronto is seeking a Senior Manager, Human Resources. This role involves strategic partnership and hands-on execution in HR operations, focusing on talent acquisition, performance management, and fostering a positive workplace culture. The ideal candidate has at least 5 years of experience in progressive HR roles and strong knowledge of Canadian and U.S. employment laws. The position is full-time, located on-site in Toronto.

Qualifications

• 5 years of progressive HR leadership experience in a high-growth environment.
• Experience with both Canadian and US Employment Laws.
• Proven ability to build trusted relationships with senior leaders.

Responsibilities

• Collaborate with the Talent Acquisition team for talent acquisition.
• Coach managers on performance evaluations and career development.
• Champion initiatives that build an inclusive culture.

Skills

Communication skills

Talent acquisition

Performance management

Employee relations

Strong knowledge of employment laws

Leadership

Education

Bachelor’s degree in Human Resources or related field

Tools

Microsoft Office

HRIS systems

Job description

Ensemble Travel Groupis a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Part of Kensington Tours since June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

Position Overview

We are seeking aSenior Manager, Human Resourcesto join our growing global organization. This role is a unique blend of strategic partnership and hands-on execution—ideal for someone who thrives in a fast-paced, high-growth environment and is passionate about driving both people and business success.

As a trusted advisor to senior leadership, you will align HR strategies with business objectives while managing day-to-day HR operations with precision, speed, and a strong customer service mindset.

Key Responsibilities

Talent Acquisition & Workforce Planning

• Collaborate with the Talent Acquisition team to attract, select, and retain top-tier talent.
• Develop and implement workforce planning and succession strategies aligned with long-term business goals.
• Partner with leaders to assess talent needs and streamline hiring processes for efficiency and impact.

Performance Management & Talent Development

• Coach managers and senior leaders on performance evaluations, career development, and leadership effectiveness.
• Lead talent assessment initiatives to support data-driven decisions around development, promotions, and succession.
• Drive performance management programs that foster continuous improvement, accountability, and excellence.

Culture & Employee Engagement

• Champion initiatives that build an inclusive, high-performance culture and enhance employee experience.
• Support recognition programs that celebrate achievements and reinforce company values.

Employee Relations

• Provide expert guidance on complex employee relations matters, including conflict resolution, investigations, and disciplinary actions.
• Foster a positive and respectful work environment through proactive issue resolution.
• Act as a strategic HR advisor, ensuring policies and programs align with business priorities.
• Oversee compensation, benefits, and payroll administration in collaboration with internal teams.
• Ensure compliance with Canadian and U.S. employment laws, staying ahead of emerging trends and risks.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business, or a related field (HR certification is an asset).
• 5 years of progressive HR leadership experience in a fast-paced, high-growth, or entrepreneurial environment.
• Experience with both Canadian and US Employment Laws.
• Strong knowledge of Canadian and U.S. employment laws.
• Proven ability to build trusted relationships with senior leaders and influence decision-making.
• Demonstrated ability to balance strategic thinking with operational execution.
• Results-oriented mindset with a track record of driving initiatives from concept to completion.
• Exceptional communication and interpersonal skills; able to engage and inspire teams.
• Comfortable navigating ambiguity and thriving in a dynamic, matrixed environment.
• High integrity, strong moral character, and a passion for creating positive impact.
• Proficiency in Microsoft Office and HRIS systems; experience using data to inform HR decisions is a plus.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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