Senior Manager, High Risk Client Management

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading Canadian financial institution seeks a Senior Manager for the High-Risk Client Management PEP team. This role involves managing a team of analysts to ensure compliance with operational standards and effective risk management practices. Candidates should have a strong background in financial crime, communication skills, and experience in coaching teams. This position offers competitive compensation and growth opportunities in a collaborative environment.

Benefits

Comprehensive Total Rewards Program

World-class training program in financial services

Flexible work/life balance options

Qualifications

• Demonstrated expertise in financial crime or money laundering investigations.
• Highly developed oral and written communication skills.
• Experience coaching and developing team members.
• Strong strategic skills to build and maintain program design enhancements.

Responsibilities

• Manage a team of 5-10 AML Analyst and Managers conducting EDD investigations.
• Ensure timely, accurate, and complete files across the team.
• Partner with stakeholders for proper risk assessment coordination.
• Create an environment to attract and retain high performing employees.

Skills

Anti-Money Laundering (AML)

Communication

Decision Making

Strategic Thinking

Education

Post-secondary education or equivalent experience

Tools

Microsoft Excel

Job description

Job Description

What is the opportunity?

As a Senior Manager of the High-Risk Client Management PEP team, you will support the Director, by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach of a new Pillar within this team.

What will you do?

• Manage a team of 5-10 AML Analyst and Managers who are responsible for conducting EDD investigations in line with RBC standards on clients considered to be PEPs.
• Responsible for the oversight of timely, accurate, and complete files across the team, including the consistent and standard use of Investigations processes and of the requirements outlined in Enterprise policies and procedures.
• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach.
• Create an environment and culture that allows us to attract and retain high performing employees.
• Help individuals and the team achieve high performance through building capabilities and effective coaching and performance management.
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support RBC’s Leadership Model Behaviors and Values.
• Assess training and development needs of the team based on the requirements of the role.
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role.
• Assist the Director, in creating, reviewing, or maintaining HRC policies and procedures.
• Liaise and partner with the PEP committee, the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners as applicable to identify and support program enhancement opportunities.

What do you need to succeed?

Must Have

• Post-secondary education or equivalent experience
• Demonstrated expertise in financial crime and/or money laundering investigations, oversight, or advisory services within banking, law enforcement, or a regulatory body.
• Highly developed oral and written communication skills including in depth policy writing.
• Experience coaching and developing team members.
• Strong strategic skills to build and maintain program design enhancements.
• Experience with Microsoft Excel and transactional analytics.
• Highly developed organizational skills.
• Demonstrated in-depth knowledge of RBC policies and procedures.

Nice to Have

• CAMS designation.
• US AML regulations experience.
• Language skills (French, Cantonese, Mandarin).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Anti-Money Laundering (AML), Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-21

Application Deadline: 2025-12-09

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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