Senior Manager, Global Product Owner, Channels, Global Transaction Banking - Toronto, ON

Scotiabank; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Toronto seeks a Senior Manager, Global Product Owner to spearhead digital payment solutions. This role involves shaping product strategy, collaborating across teams, and overseeing the product lifecycle in a dynamic banking environment. Ideal candidates will possess extensive experience in Cash Management and a solid understanding of the global payments landscape, ready to drive innovation and optimize user experiences.

Benefits

Flexible benefit programs for holistic well-being

Qualifications

• 8+ years of experience in Cash Management and Payments.
• Deep knowledge of the global payments landscape and regulatory environment.
• Proven experience managing large-scale technology projects.

Responsibilities

• Develop and execute a multi-year strategy for digital payment products.
• Define and prioritize features for payment products.
• Collaborate with Sales, Marketing, and Support teams for product launches.

Skills

Leadership in product management

Agile methodologies

Strong communication skills

Decision-making

Creative problem-solving

Education

Bachelor’s or postgraduate degree in Business, Management, Computer Science, or Engineering

Job description

Senior Manager, Global Product Owner, Channels, Global Transaction Banking - Toronto, ON

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Purpose

The Senior Manager, Global Product Owner – Channels plays a critical role in driving the success of the Global Transaction Banking business lines worldwide. This role ensures the execution of individual goals, plans, and initiatives that align with the team’s strategic objectives, while adhering to all regulatory requirements, internal policies, and procedures.

As a Product Owner, you will lead the continuous and early delivery of business value through innovative digital payment solutions. You will shape the product vision by collaborating with end users, stakeholders, agile teams, and subject matter experts to deliver high-impact features that transform how customers interact with the Bank.

This role spans the full product lifecycle—from ideation to delivery and post-launch optimization—and requires close collaboration with cross-functional global teams, with a focus on the Americas (USA, Canada, Mexico) and coordination across the Bank’s international footprint.

What You’ll Do:

• Develop and execute a multi-year strategy and roadmap for digital payment products across electronic banking channels.
• Leverage customer feedback and data-driven insights to inform product decisions in collaboration with cross-functional teams.

Product Development

• Define and prioritize features, themes, and epics for payment products (ACH, Wires, RTP, Cheques, Transfers, etc.) based on business value.
• Lead the roadmap for ISO20022 enablement, translating regulatory and industry mandates into business opportunities (e.g., enhanced data, tracking).
• Identify opportunities to improve customer experience and transaction security through emerging solutions like alias-based payments.
• Maintain and prioritize the product backlog, writing detailed user stories and acceptance criteria to ensure clarity and readiness for development.
• Actively participate in agile ceremonies including sprint planning, reviews, and retrospectives.
• Collaborate with UX and design teams to deliver seamless digital experiences that support customers’ cash management needs.
• Partner with Risk & Compliance to ensure products meet evolving regulatory and internal policy requirements.

Stakeholder Management

• Serve as the primary liaison between stakeholders—including customers, business leaders, and technology teams.
• Communicate effectively across diverse audiences, manage expectations, resolve conflicts, and ensure alignment on product goals.
• Integrate the Bank’s risk appetite and culture into daily decision-making.

Product Rollout & Post-Launch Management

• Collaborate with Sales, Marketing, and Support teams to define go-to-market strategies and ensure successful product launches.
• Monitor product performance post-launch, using key metrics and user feedback to refine strategy and backlog.
• Oversee day-to-day channel operations and ensure timely resolution of issues.
• Drive digital adoption and monitor channel performance metrics (financial and non-financial).
• Produce regular reports (daily/weekly/monthly) on KPIs to support product P&L, revenue growth (NIR and NII), and channel expansion.
• Evaluate and mitigate product risks, ensuring compliance with relevant regulations and internal standards.

What You’ll Bring:

• Bachelor’s or postgraduate degree in Business, Management, Computer Science, or Engineering.
• 8+ years of experience in Cash Management and Payments, with deep knowledge of the global payments landscape and regulatory environment.
• Proven experience managing large-scale technology projects using Agile, Scrum, or Kanban methodologies.
• Strong understanding of financial product delivery networks and the Bank’s sales/service strategies across channels.
• Solid business acumen with the ability to apply financial concepts to strategic decisions.
• Excellent written and verbal communication skills; Spanish language skills are an asset.
• Strong decision-making, forward-thinking, and creative problem-solving abilities.
• Results-oriented and innovative in identifying opportunities to drive revenue, reduce costs, and mitigate risks.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada – Ontario – Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.