Senior Manager, Global Customer Success & Growth

Acuity Insights; Calgary; Remote; CAD 125,000 - 135,000; Full time

Job summary

A leading educational assessment technology company is seeking a Senior Manager for Customer Success. This remote role involves leading a dedicated team, protecting revenue, and driving global expansion initiatives. As the ideal candidate, you will have a proven background in achieving high net revenue retention and successfully navigating transformative changes in your organization. Strategies you develop will ensure every partner feels supported and confident in our services.

Benefits

Transparent compensation

Annual learning budget

Employee stock options

Self-directed vacation

Health and dental coverage

Parental leave top-up

Qualifications

• Proven track record in driving net revenue retention above 110%.
• Experience leading teams through transformations.
• Ability to build scalable systems and model empathetic leadership.

Responsibilities

• Lead a capable Customer Success team focusing on growth.
• Ensure smooth platform migrations while maintaining trust.
• Develop strategies for global expansion and retention.

Skills

Commercial leadership

Strategic ownership

Change stewardship

Global perspective

Cross-functional influence

People-centric leadership

Job description

A leading educational assessment technology company is seeking a Senior Manager for Customer Success. This remote role involves leading a dedicated team, protecting revenue, and driving global expansion initiatives. As the ideal candidate, you will have a proven background in achieving high net revenue retention and successfully navigating transformative changes in your organization. Strategies you develop will ensure every partner feels supported and confident in our services.