Senior Manager, Enterprise Operational Resilience Program

Scotiabank; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Toronto seeks a Senior Manager for the Enterprise Operational Resilience Program. The role involves overseeing scenario-based testing, leading compliance initiatives, and collaborating with various teams to enhance operational resilience. Ideal candidates will have over 7 years in risk management, with strong leadership and crisis management skills. The organization values diversity and inclusion, offering opportunities for professional development and a collaborative work environment.

Benefits

Professional development opportunities

Inclusive workplace culture

Team collaboration

Qualifications

• 7+ years in a leadership capacity within risk management or operational roles.
• Expertise in areas of operational resilience.
• Experience in information technology or systems testing is a plus.

Responsibilities

• Lead scenario-based testing across critical operations.
• Develop methodology for operational resilience testing.
• Document outcomes and present findings to management.

Skills

Operational resilience expertise

Risk management

Project management

Crisis management

Creative thinking

Job description

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Title: Senior Manager, Enterprise Operational Resilience Program

Requisition ID: 234278
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

The Senior Manager, Enterprise Operational Resilience Program plays a pivotal role in strengthening the enterprise’s operational resilience by designing, executing, and refining scenario-based testing across critical operations. This role ensures that the organization can withstand and recover from severe but plausible disruptions, aligning with regulatory expectations and established disruption tolerances.

The Senior Manager contributes to the overall success of the Enterprise Operational Resilience Program, ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Support the development of a methodology to guide the Bank’s operational resilience scenario testing.
• Develop and maintain a robust library of severe but plausible scenarios using historical data, risk assessments, and horizon scanning and other relevant internal/external data.
• Collaborate with business units to identify critical operations and dependencies for inclusion in scenario testing. Develop and maintain annual testing schedule ensuring all identified critical operations are tested in accordance with regulatory requirements.
• Coordinate with relevant Internal Controls & Global Operational Risk to ensure scenario details are vetted and approved as needed.
• Collaborate with Operational Resilience Tooling team to ensure systemic requirements related to scenario testing are identified and built in the operational resilience application.

Test Execution & Oversight:

• Lead the execution/facilitation of scenario tests including table top tests & simulation exercises.
• Support the organization in strengthening testing methodologies to include more robust simulation and live system testing for critical operations.
• Coordinate with Critical Operation Owners and business line stakeholders to ensure appropriate representation/participation in scenario exercises including cross-functional teams such as Crisis Management, Business Continuity, Technology, Third-Party Risk, and Data Management to ensure comprehensive coverage.
• Validate recovery capabilities, decision-making protocols, and communication flows during simulations, and assess the bank’s ability to maintain critical operations within identified tolerances for disruption.

Analysis & Reporting:

• Document test outcomes, vulnerabilities, and lessons learned in structured reports for senior management and regulatory bodies.
• Develop and track key performance indicators (KPIs) and key risk indicators (KRIs) to measure resilience maturity.
• Present findings and recommendations to governance committees and executive sponsors as needed.
• Integrate insights from past disruptions and self-assessments with post-mortem processes from major incidents to identify areas of opportunity for enhancing resiliency.
• Support the refresh of resilience-related policies and architectural design patterns.
• Collaborate with various teams across the organization to align and prioritize resiliency and recovery efforts.
• Maintain up to date knowledge on resiliency best practice and regulatory policies and changes.
• Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champion a high-performance environment and contributing to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 7+ years working in a risk management or operational role in a leadership capacity.
• Recognized as a subject matter expert and authority on areas of operational resilience including third party risk management, business continuity, crisis management and disaster recovery.
• Demonstrated capabilities in managing and planning activities related to operational resilience.
• Strong background and experience in facilitation, project management, program and change management practices.
• Prior experience in Information Technology, Systems Testing and/or Technology Risk considered an asset.
• Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty; proactively identify and solve complex problems impacting management and business direction.
• Ability to prioritize against many competing interests in an environment of constant change.
• Have experience and participated in internal and external audits, specifically with regulators.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development.

A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.

An organization committed to making a difference in our communities – for you and our customers.

Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.