Senior Manager, Divisional Support and Resource Planning

Njoyn; Toronto; Hybrid; CAD 126,000 - 176,000; Full time

Job summary

Toronto Public Library (TPL) is seeking a Senior Manager, Divisional Support and Resource Planning to oversee planning, operations and coordination for the Branch Operations and Customer Experience division. The role reports to the Director and shapes service delivery, partnerships and budgeting.

Responsibilities include leading staff, defining goals, and communicating policy to stakeholders while advancing the library’s strategic agenda in a dynamic urban environment.

Qualifications

• Post-graduate degree in library or information science from an accredited program.
• Minimum seven years of progressively responsible public library leadership experience.
• Strong communication, negotiation, analytical and conflict resolution skills.

Responsibilities

• Provides organizational vision, leadership and direction for services and projects.
• Plans and evaluates programs to meet community needs and cost objectives.
• Designs and monitors performance measures for the area of responsibility.
• Represents the Library in community and professional organizations.
• Leads marketing of services to local communities and partners.
• Supports fundraising, grants and sponsorship initiatives with the Library Foundation.
• Assists with budgeting, capital and operating plans, and strategic direction.
• Ensures delivery of high-calibre service and coordination within the division.

Skills

Management experience

Project leadership

Communication skills

Negotiation

Analytical skills

Conflict resolution

People management

Change leadership

Relationship building

Customer service

Problem solving

Creativity

Oral communication

Written communication

Library knowledge

Education

Post-graduate degree in library/information science

Job description

ABOUT TPL

The Toronto Public Library (TPL) is North America’s biggest and busiest public library system, welcoming over 46 million annual visits to its 100 branches and digital platforms. As a vital civic institution serving one of the most diverse cities in the world, TPL empowers Torontonians through equitable access to information, technology, public space, and lifelong learning.

JOB SUMMARY

Reporting to the Director, Branch Operations and Customer Experience, the Senior Manager, Divisional Support and Resource Planning will have an overall operational role in planning, operations and coordination for the Branch Operations and Customer Experience division.

DUTIES

• Provides organizational vision, leadership and direction for services, functional areas, special projects and service committees
• Plans, implements and evaluates departmental or area programs and services to ensure that they meet community needs, are cost-effective and support the organization’s strategic agenda
• Designs, manages and monitors performance measures for the area of responsibility
• Effectively communicates policies, programs and services to internal and external stakeholders
• Develops goals and objectives for areas of responsibility and monitors achievements in relation to these goals
• Represents the Library in appropriate community and professional organizations
• Plays a lead role in marketing and promoting service to local or targeted communities
• In consultation with the Toronto Public Library Foundation, explores new service and partnership opportunities with public and private sectors; assists with fundraising, grant and sponsorship initiatives
• Helps define, articulate and champion the Library’s role in a diverse and changing urban environment
• Participates in the development of capital and operating plans and budgets
• Contributes to the development of the Library’s strategic direction and mission at the departmental and corporate level
• Ensures delivery of high calibre service, support and coordination within the division
• Provides timely and accurate issue management, including communication with staff, residents and councillors
• Provides divisional planning, including research, policy and project management
• Provides overall senior level support, including report writing, for the Director
• Hires new staff, transfers, promotes, approves wage increases and confirms performance evaluations
• Disciplines, terminates, participates in grievance procedures and administers collective agreement as required

QUALIFICATIONS

• Post-graduate university degree in library or information science from an accredited program, or a recognized library degree equivalent
• Significant management experience, technical knowledge and proficiency gained through a minimum of seven (7) years of progressively more responsible positions in public library service including community development, operations planning, budget preparation and analysis, service delivery, project management and a general proficiency in the range of technical and operational issues facing the division
• Demonstrated ability to operate as a fully accountable project leader and as a member of a management team, and self-directed work teams
• Demonstrated competencies that include highly developed human relations, communication, negotiation, analytical and conflict resolution skills
• Experience in managing a team of professional and support staff, preferably in the area of responsibility
• Proven ability in change leadership
• Demonstrated ability to establish effective working relationships and collaborative work approaches with both internal and external contacts
• Committed to providing efficient, responsive and innovative service to clients
• Demonstrated capacity for service planning, problem solving, results orientation and creativity
• Highly developed oral and written communication skills
• Knowledge of developments in library field and relevant legislation

This is a really exciting time to be working in libraries when economic, political, social and educational sectors are focused on the critical importance of the knowledge economy and managing exponential change and technological disruption. It is also a time when libraries are being recognized as catalysts for our cities’ success and our neighbourhoods’ resilience and renewal. No other public institution has the mandate and reach, physical and technical infrastructure, talent and community presence to empower Torontonians the way TPL does.

SALARY: $126,000 - $176,140 (GRADE 8 – 2026 RATE)

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

ACCOMMODATION

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

APPLICATION PROCESS

Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.

All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.