Senior Manager, Digital Customer Success — Remote Impact Leader

Minga; Vancouver; Hybrid; CAD 109,000 - 131,000; Full time

Job summary

A leading SaaS company in Metro Vancouver seeks an experienced Sr Manager, Digital Customer Success to drive customer success strategies and initiatives. You will manage digital success programs, utilizing data and technology to enhance customer experiences. The ideal candidate has over 5 years of experience in customer success and excels in a collaborative setting. This role offers a flexible work environment and opportunities for personal growth.

Benefits

Equitable pay + transparency

Flexible PTO

Health, dental, and vision benefits

Mental health and wellness support

Social and growth events

Qualifications

• 5+ years in a customer success or related role within a SaaS environment.
• At least 2 years in a management position focused on scaled or digital customer success.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and execute a comprehensive digital customer success strategy.
• Design and implement automated customer success programs.
• Map and optimize the customer lifecycle journey.

Skills

Customer success

Project management

Analytical skills

Communication

Education

Bachelor's degree in Business or Marketing

Tools

Gainsight

Marketo

Tableau

Job description

A leading SaaS company in Metro Vancouver seeks an experienced Sr Manager, Digital Customer Success to drive customer success strategies and initiatives. You will manage digital success programs, utilizing data and technology to enhance customer experiences. The ideal candidate has over 5 years of experience in customer success and excels in a collaborative setting. This role offers a flexible work environment and opportunities for personal growth.