Senior Manager, Customer Success - Remote Leadership

CanadaHelps - Donate to any charity in Canada; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A nonprofit organization in Toronto is seeking a Customer Success Leader to develop strategies and enhance satisfaction for charitable initiatives. This role involves managing a dedicated team, collaborating across departments, and ensuring successful onboarding of new charities. The ideal candidate possesses a Bachelor’s degree, significant leadership experience, and strong analytical and communication skills. This position allows for remote work with in-office collaboration opportunities.

Benefits

Career advancement opportunities

Flexible remote work

Comprehensive benefits package

Qualifications

• 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role.
• Proven track record of developing and executing customer success strategies.
• Strong analytical skills with experience in customer success metrics and reporting.

Responsibilities

• Develop and implement customer success strategies to enhance customer satisfaction.
• Build and manage a high-performing Customer Success team.
• Track and report on key customer success metrics.

Skills

Customer success strategy development

Team leadership

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

A nonprofit organization in Toronto is seeking a Customer Success Leader to develop strategies and enhance satisfaction for charitable initiatives. This role involves managing a dedicated team, collaborating across departments, and ensuring successful onboarding of new charities. The ideal candidate possesses a Bachelor’s degree, significant leadership experience, and strong analytical and communication skills. This position allows for remote work with in-office collaboration opportunities.