Senior Manager, Customer Success (GTA - Remote)

CanadaHelps - Donate to any charity in Canada; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A nonprofit organization in Toronto is seeking a Customer Success Leader to develop strategies and enhance satisfaction for charitable initiatives. This role involves managing a dedicated team, collaborating across departments, and ensuring successful onboarding of new charities. The ideal candidate possesses a Bachelor’s degree, significant leadership experience, and strong analytical and communication skills. This position allows for remote work with in-office collaboration opportunities.

Benefits

Career advancement opportunities

Flexible remote work

Comprehensive benefits package

Qualifications

• 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role.
• Proven track record of developing and executing customer success strategies.
• Strong analytical skills with experience in customer success metrics and reporting.

Responsibilities

• Develop and implement customer success strategies to enhance customer satisfaction.
• Build and manage a high-performing Customer Success team.
• Track and report on key customer success metrics.

Skills

Customer success strategy development

Team leadership

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

Employer Industry: Nonprofit Sector

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexible remote work environment with potential in-office collaboration in Toronto
• Chance to lead a dedicated team in driving customer success for charitable organizations
• Competitive salary and comprehensive benefits package
• Engage in meaningful work that strengthens communities and supports charitable initiatives

What to Expect (Job Responsibilities)

• Develop and implement customer success strategies to enhance customer satisfaction, retention, and growth
• Build and manage a high-performing Customer Success team, providing coaching and professional development
• Track and report on key customer success metrics and prepare presentations for senior management
• Collaborate with cross-functional teams to align customer success initiatives with company objectives
• Oversee the onboarding process for new charities, ensuring a seamless transition and successful launch

What is Required (Qualifications)

• Bachelor’s degree in Business Administration, Marketing, or a related field
• 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role
• Proven track record of developing and executing successful customer success strategies
• Strong analytical skills with experience in customer success metrics and reporting
• Excellent communication, presentation, and interpersonal skills

How to Stand Out (Preferred Qualifications)

• Experience working in the nonprofit sector or with nonprofit organizations
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities

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