Senior Manager, Customer Success — Finance & FP&A

IGM US Holdings, Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading software company in Toronto is seeking a Senior Manager, Customer Success. This role involves leading a Customer Success team, ensuring high-value account retention, and driving product adoption. Ideal candidates have experience in finance or accounting and possess strong leadership and communication skills. The position offers an opportunity to impact customer outcomes significantly in a fast-paced environment.

Qualifications

• 7+ years of experience in Customer Success or related role.
• 3+ years in people management.
• Experience in finance or accounting is preferred.

Responsibilities

• Lead and mentor the Customer Success team.
• Oversee high-value accounts for customer retention.
• Collaborate with Product and Engineering for customer insights.

Skills

Customer Success Management

Team Leadership

Business Acumen

Relationship Building

Communication Skills

Job description

A leading software company in Toronto is seeking a Senior Manager, Customer Success. This role involves leading a Customer Success team, ensuring high-value account retention, and driving product adoption. Ideal candidates have experience in finance or accounting and possess strong leadership and communication skills. The position offers an opportunity to impact customer outcomes significantly in a fast-paced environment.